Contact customer service to speak with a technical support representative, who will be able to determine whether your receiver is defective or not. In case that you receiver has to be replaced, our representative will advise you if your equipment is in or out of warranty and if charges will apply (where applicable). Depending on your location, you could receive your replacement equipment between one to five business days. When you receive your replacement hardware, follow the enclosed instructions in order to return your existing hardware back to us within 30 days.
- All receivers are shipped using Purolator unless the shipping address is a P.O. BOX, or if the area requested is not within Purolator’s coverage shipping area.
- Xpresspost is used to deliver receivers if the shipping address is a P.O. BOX, or if the shipping area is not covered by Purolator.
- All accessories such as remotes and amplifiers are shipped by Express Post only.