Contact customer service to speak with a technical support representative, who will be able to determine whether your receiver is defective or not. In case that you receiver has to be replaced, our representative will advise you if your equipment is in or out of warranty and if charges will apply (where applicable). Depending on your location, you could receive your replacement equipment between one to five business days. When you receive your replacement hardware, follow the enclosed instructions in order to return your existing hardware back to us within 30 days.
Please note it can take 7-10 days from the time you sent your package for items to arrive at our warehouse and to be processed. If you were billed equipment non-return fees, it can take 1-2 bill cycles for the return to be credited and to appear on your bill.
If you haven't returned your equipment, please print a return shipping label.