I can't access some of the channels that I've subscribed to

Why am I missing channels?
You may be unable to view some or all of your channels in the following situations:
  • If you recently had your service on a temporary suspension, check that your service has been reactivated.
  • If you see Attention 015 or Error 002 when trying to access your channels, you are experiencing signal loss. Troubleshoot signal loss.
  • The channel may no longer be offered as a free preview. See all available free preview channels.
  • In addition to missing channels, you may encounter the following when you get to your subscription channels:
    • Error 013 – This is a subscription channel which has not been purchased.
    • Error 014 – This is a subscription channel which has not been purchased.
    • Error 005 – Your smart card does not currently have authorization.
    • Channels may appear red/grey on the programming guide.
  • You recently activated a new or replacement Bell Satellite TV receiver.
  • Your Bell Satellite TV receiver was inactive for at least a week.
  • You recently changed your programming.
  • Your TV programming guide is not set to the right mode.

If you experience any of the above, try to restore the channels.

Not sure if you’re subscribed to this channel?
Review all of the channels you are currently subscribed to or use our online tool to easily find all of your favourite channels.

How can I restore my channels?
Why am I missing channels?
You may be unable to view some or all of your channels in the following situations:
  • If you recently had your service on a temporary suspension, check that your service has been reactivated.
  • If you see Attention 015 or Error 002 when trying to access your channels, you are experiencing signal loss. Troubleshoot signal loss.
  • The channel may no longer be offered as a free preview. See all available free preview channels.
  • In addition to missing channels, you may encounter the following when you get to your subscription channels:
    • Error 013 – This is a subscription channel which has not been purchased.
    • Error 014 – This is a subscription channel which has not been purchased.
    • Error 005 – Your smart card does not currently have authorization.
    • Channels may appear red/grey on the programming guide.
  • You recently activated a new or replacement Bell Satellite TV receiver.
  • Your Bell Satellite TV receiver was inactive for at least a week.
  • You recently changed your programming.
  • Your TV programming guide is not set to the right mode.

If you experience any of the above, try to restore the channels.

Not sure if you’re subscribed to this channel?
Review all of the channels you are currently subscribed to or use our online tool to easily find all of your favourite channels.

How can I restore my channels?

  1. Synchronize your programming: Sync your programming online. Simply follow the on-screen instructions or call 1 866 337-4617 to synchronize your programming by phone 24/7.

    Note: Once you have completed the reactivation process, it takes an average of 15 minutes before you can view or record programming. In some cases, it may take up to two hours. While this is taking place, you may see an error message on your TV screen.

  2. Reset your receiver: On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds and then allow it to reset the satellite signal.

  3. If the problem persists, please contact us.

    Note: Be sure to let the representative know if you have already tried resetting your receiver.