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Using the Bell Smart Home app and web portal

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

How to access the web portal

How to access the web portal

NOTE: The web portal is not available for customers with an AlarmForce panel.

With Smart Home interactive services, it’s easy to view and manage your alarm system through our website from anywhere in the world.

Prerequisites:

  • Smart Home interactive services
  • A computer with the latest version of Adobe Flash

To access the web portal:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Smart Home.
  4. Enter your login name and password and click Log in.

I forgot my login name or password
Get the Android app
How to download the app for an Apple device
Notifications
How do I update my verbal passcode?
Managing scenes
How to access the web portal

How to access the web portal

NOTE: The web portal is not available for customers with an AlarmForce panel.

With Smart Home interactive services, it’s easy to view and manage your alarm system through our website from anywhere in the world.

Prerequisites:

  • Smart Home interactive services
  • A computer with the latest version of Adobe Flash

To access the web portal:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Smart Home.
  4. Enter your login name and password and click Log in.


I forgot my login name or password

I forgot my login name or password

NOTE: The web portal is not available for customers with an AlarmForce panel.

If you’ve forgotten your login name or password, you can follow the steps below to retrieve them.
To retrieve your password:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Smart Home.
  4. Click Login help?
  5. Enter your login name and click Submit.
  6. You’ll receive an email with a link to reset your password.
  7. Click the Change password link.
  8. Answer the security question.
  9. Enter a new password and confirm it.
  10. Click UPDATE.

To retrieve your login name:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Smart Home.
  4. Click Login help?
  5. Click Forgot Login name?
  6. Enter your email address and click Submit.
You’ll receive an email with your login name. If your email is associated with more than one account, you’ll receive the login names for each account.

 


Get the Android app

How to download the Android app

With Smart Home interactive services, it’s easy to view and manage your alarm system through our mobile app.
You’ll need:

  • Smart Home interactive services
  • A device running Android OS 6.0 or higher

Get the app now
To download the app:

  1. Open the app drawer of your device.
  2. Touch the Play Store icon.
  3. Touch the search field at the top.
  4. Enter Bell Smart Home.
  5. From the search results, select the Bell Smart Home app.
  6. Touch INSTALL.

Touch Open to open the app.


How to download the app for an Apple device

Get the iOS app

With Smart Home interactive services, it’s easy to view and manage your alarm system through our mobile app.
You’ll need:

  • Smart Home interactive services
  • A device running iOS 13.0 or higher

Get the app now
To download the app:

  1. Open the App Store icon.
  2. Touch the search field.
  3. Enter Bell Smart Home.
  4. Touch the Free button.
  5. Touch Install App.
  6. Enter your iTunes password if prompted.
  7. Touch OPEN.


Notifications

Notifications

With Bell Smart Home interactive services, you have the option to set notifications by email, SMS and push for the events that matter to you.

To set notifications from your computer:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Bell Smart Home.
  4. Enter your login name and password and click Log in.
  5. On the left menu, click the Notifications button.
  6. Click NEW NOTIFICATION on the top right.
  7. Select the type of event you wish to receive a notification for. For example, selecting “Arming event” will notify you every time the system is armed or disarmed.
  8. Select how you want this notification to occur. For “Arming event”, you can choose to be notified when a user disarms or arms (stay or away) the system. You can also choose whether you want this notification at all times or only between specific times.
  9. Click ADD RECIPIENT.
  10. Select a user from the list or click NEW to add one.
  11. Click CLOSE to close the address book.
  12. Click SAVE to apply the notification rule.

To set notifications from your smartphone:

  1. Open the Bell Smart Home app.
  2. Touch the menu button on the top left of the screen (3 horizontal lines).
  3. Touch Notifications.
  4. Touch Manage notifications.
  5. Touch Add on the top right of the page.
  6. Touch Create your own.
  7. Select the type of event you wish to receive a notification for. For example, selecting “Arming event” will notify you every time the system is armed or disarmed.
  8. Select how you want this notification to occur. For “Arming event”, you can choose to be notified when a user disarms or arms (stay or away) the system. You can also choose whether you want this notification at all times or only between specific times.
  9. Touch Add recipients.
  10. Select a user from the list. A check mark appears beside the contact. If the user is not on the list, touch Add contact and fill in the contact information.
  11. Touch Close.
  12. Touch Save to apply the new notification rule.

To set video notifications :

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Bell Smart Home.
  4. Enter your login name and password and click Log in.
  5. On the left menu, click the Video button.
  6. Click Recording schedules.
  7. Click the pencil icon beside the recording schedule you wish to add a notification for.
  8. Click ADD RECIPIENT.
  9. Select a user from the list or click NEW to add one.
  10. Click CLOSE to close the address book.
  11. Click SAVE SCHEDULE to apply the notification rule.

**Please note: for doorbell cameras, it’s possible to set recipients from either the Notifications tab or the Recording schedule tab


How do I update my verbal passcode?

How do I update my verbal passcode?

To update your verbal passcode from a computer:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Smart Home.
  4. Enter your login name and password and click Log in.
  5. On the left menu, click the Settings button.
  6. Click Monitoring station.
  7. Under the Passcode section, enter your secret passcode and confirm it.
  8. Read the disclaimer and check off the box.
  9. Click UPDATE.

To update your verbal passcode from the app:

  1. Open the Smart Home app.
  2. Touch the menu button on the top left of the screen (3 horizontal lines).
  3. Touch Monitoring settings.
  4. Touch Update verbal passcode..
  5. Enter the new verbal passcode and confirm it.
  6. Touch the check mark on the top right.


Managing scenes

Scenes let you control actions on multiple smart home devices at once. For example, you could create a scene called Bedtime that locks your doors and turns out the lights.

You can create scenes to control the following compatible smart home devices:

  • Door locks
  • Garage doors
  • Lights
  • Security systems
  • Thermostats

Note: you can’t currently create scheduled scenes.

Use the app to create a scene

  1. Log in to the Bell Smart Home app.
  2. Touch the menu icon menu.
  3. Select Scenes.
  4. Touch the plus icon plus.
  5. In the Scene Name field, enter a name for the scene.
  6. Touch the icon symbol to change the icon and colour for your scene.
  7. In Devices, touch Add +.
  8. Select the device the scene will control.
  9. Choose which action should be performed.
  10. Touch Save.

To edit a scene

  1. Log in to the Bell Smart Home app.
  2. Touch the menu icon menu.
  3. Select Scenes.
  4. Touch the scene.
  5. Touch Edit.
  6. Edit the scene as desired.
  7. Touch Save.

Use the web portal to create a scene

  1. Log in to bell.ca/smarthomelogin
  2. Select Automation on the left.
  3. At the top of the page, select Scenes.
  4. Select New Scene.
  5. In the Scene Name field, enter a name for the scene.
  6. Select the icon symbol to change the icon and colour for your scene.
  7. Select the device the scene will control.
  8. Choose which action should be performed.
  9. Select Save.

To edit a scene

  1. Log in to bell.ca/smarthomelogin
  2. Select Automation on the left.
  3. At the top of the page, select Scenes.
  4. Select the edit icon edit next to the name of the scene.
  5. Edit the scene as desired.
  6. Select Save.


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