Unlock your Bell device

If your account is in good standing, and if for some reason you wish to put your mobile device on another network, you can unlock your device from the Bell network at no charge. The information below explains eligibility requirements and how to complete the unlock process online.

Eligibility

Each of the following requirements must be met:

• Your device must be currently locked to the Bell mobile network.
• Your device must not be reported as lost or stolen.
• Your device must be HSPA/LTE network compatible. Learn about HSPA and check what network your device uses.
• Your Bell account must be in good standing.

What you’ll need

To unlock your device, you’ll need to have the following on hand:

• The Bell device you wish to unlock
• The device’s IMEI number (for how to find it, see instructions below)
• An unlock code from Bell (for how to get it, see instructions below)
• A non-Bell SIM card that fits the device

How to find your IMEI number

The IMEI is a unique number assigned to your device. To locate it:

• Phones: dial *#06# to get the number on your screen.
• Apple iPads: go to Settings > General > About.
• Android tablets: go to Applications > Settings > About tablet > Status.

How to obtain an unlock code from Bell

Once you have your IMEI number, you can obtain an unlock code by following a few simple steps in MyBell or by contacting us to speak to a customer service representative. After completing the unlock code request, you will receive a confirmation email from Bell. There is no fee to unlock your Bell device.

To obtain an unlock code in MyBell:

1. Go to the MyBell unlock device page.
2. Enter your IMEI number.
3. Follow the instructions to receive the unlock code.

What to do once you have an unlock code

Select your device manufacturer from the list below for simple instructions to complete the unlocking on your device.

Some devices display a confirmation message once the unlocking is complete, while some do not. If your device has been unlocked successfully, it will work with a SIM card from another provider.

Alcatel

To unlock an Alcatel device:

1. Insert a non-Bell SIM card into the device and turn it on.
2. The message “Enter SIM ME lock NP” will appear. Enter the network lock code and press OK.

Important notes:

• The network lock code may be 16, 10 or eight digits long. If the first digits are all zeros, ignore them and enter the remaining digits.
• After five unsuccessful attempts to unlock the device, it will be permanently locked to the Bell network.

• After requesting the unlock code, you will receive a confirmation email from Bell. Then, there are two methods to unlock your device.
• Your device will not indicate that it is unlocked. You will know it has been unlocked if it works with a SIM card from another provide.

1. Insert a non-Bell SIM card into your device.
2. Follow the setup process that will appear on your device.

1. Back up your device.
   1. Connect your device to iTunes on your computer.
   2. Select your device from the menu bar near the top of the screen.
   3. A backup may start automatically. If not, select Back Up Now.
2. Erase your device.
   Important: this step cannot be undone. Ensure you have created a backup as described above before proceeding.
   1. On your device, select Settings.
   2. Scroll to and select General.
   3. Scroll to and select Reset.
   4. Select Erase All Content and Settings.
   5. Select Erase.
   6. Select Erase again.
   7. Your device will reboot.
3. Set up your device.
   1. Insert a non-Bell SIM card into your device.
   2. Follow the prompts to set up your device.
   3. If prompted, select Restore from iTunes to restore the content you backed up earlier. Or, you can connect your device to iTunes on your computer, select your device from the menu bar and then select Restore Backup.

BlackBerry

Important note:

• You can attempt to unlock the device up to 10 times. After 10 unsuccessful attempts, the device will be permanently locked to the Bell network.

To unlock a device with BlackBerry 10 OS:

Includes the BlackBerry Z10, Q10, Q5 and Z30.

1. Insert a non-Bell SIM card into the device and turn it on.
2. Open the Settings
3. Select Security and Privacy.
4. Select SIM Card.
5. In the Phone Network Lock section, select Unlock Network.
6. The message “Enter the Network MEP code” will appear. Enter the network lock code and press OK.
   Note: the network lock code may be 16 digits long. If the first eight digits are all zeros, ignore them and enter the last eight digits.
7. The message “Network Code Entered Successfully” will appear once the device has been unlocked.

To unlock a BlackBerry PRIV:

1. Insert a non-Bell SIM card into the device and turn it on.
2. The message “SIM Network unlock PIN” will appear. Enter the network lock code and press Unlock.
   Note: the network lock code may be 16 digits long. If the first eight digits are all zeros, ignore them and enter the last eight digits.
3. The message “Network Code Entered Successfully” will appear once the device has been unlocked.

To unlock a device with BlackBerry OS – version other than 6.0:

1. Select Manage Connections.
2. Select Turn All Connections OFF.
3. Select Options.
4. Select Advanced Options.
5. Select SIM Card.
6. Enter MEPD.
   Note: you won't be able to see the typed info. Enter only “MEPD” with no spaces.
7. Press and hold the ALT key as you enter MEP2.
   Note: you won't be able to see the typed info. Enter only “MEP2” with no spaces.
8. Press Enter.
9. The message “Enter the Network MEP code” will appear. Enter the network lock code and press OK.
   Note: the network lock code may be eight digits or 16 digits long. If the first eight digits are all zeros, ignore them and enter the last eight digits.
10. The message “Code Accepted” will appear once the device has been unlocked. If the Service Provider Lock Code provided is all zeros, the unlocking procedure has been successful. If not, continue with the following steps.
11. Press and hold the ALT key as you enter MEP4.
    Note: you won't be able to see the typed info. Enter only “MEP4” with no spaces.
12. The message “Enter the Service Provider MEP code” will appear. Enter the service provider lock code and press Enter.
    Note: the service provider lock code may be eight digits or 16 digits long. If the first eight digits are all zeros, ignore them and enter the last eight digits.
13. The message “Code Accepted” will appear once the device has been unlocked.

To unlock a device with BlackBerry OS version 6.0:

1. Select Manage Connections.
2. Select Turn All Connections OFF.
3. Go to Options and select Device.
4. Select Advanced System Settings.
5. Select SIM Card.
6. Enter MEPD.
   Note: you won't be able to see the typed info. Enter only “MEPD” with no spaces.
7. Press and hold the ALT key as you enter MEP2.
   Note: you won't be able to see the typed info. Enter only “MEP2” with no spaces.
8. The message “Enter the Network MEP code” will appear. Enter the network lock code and press OK.
9. The message “Code Accepted” will appear.
10. Press and hold the ALT key as you enter MEP4.
    Note: you won't be able to see the typed info. Enter only “MEP4” with no spaces.
11. The message "Enter the Network MEP code” will appear. Enter the service provider lock code and press Enter.
12. The message “Code Accepted” will appear once the device has been unlocked.

To unlock a BlackBerry Passport, Leap or Classic:

1. Insert a non-Bell SIM card into the device and turn it on.
2. Open the Settings
3. Select Security and Privacy.
4. Select SIM Card.
5. Select Unlock Network.
6. Enter the network lock code and press OK.
   Note: the network lock code may be 16 digits long. If the first eight digits are all zeros, ignore them and enter the last eight digits.
7. The message “Network Code Entered Successfully” will appear once the device has been unlocked.

To unlock a BlackBerry Curve 9380:

1. Insert a non-Bell SIM card into the device and turn it on.
2. Select Manage Connections.
3. Select Turn All Connections OFF.
4. Select Escape to go back to the home screen.
5. Go to the Options menu and select Device.
6. Select Advanced System Settings.
7. Select SIM Card.
8. Press the BlackBerry key and select Show Keyboard.
9. Enter MEPD.
   Note: you won't be able to see the typed info. Enter only “MEPD” with no spaces.
10. Press the 123 key once to bring up the number pad.
11. Press and hold the ABC key as you enter MEP.
12. Release the ABC key and enter 2.
13. The message “Enter the Network MEP code” will appear. Enter the network lock code and press Enter.
    Note: the network lock code may be 16 digits long. If the first eight digits are all zeros, ignore them and enter the last eight digits.
14. The message “Code Accepted” will appear once the device has been unlocked.

Doro

There are two ways to unlock a Doro device.

1st option:

1. Insert a non-Bell SIM card into the device and turn it on.
2. Enter the unlock code and press OK.

2nd option:

1. Turn on the device without a SIM card inserted.
2. Press *#787464# just like you would for a phone number.
3. Enter the unlock code.
4. The device is now unlocked.

HTC

To unlock an HTC device:

1. Insert a non-Bell SIM card into the device and turn it on.
2. The message “SIM Network unlock PIN” will appear. Enter the IMEI master lock code and press OK.

Important notes:

• The IMEI master lock code may be 16 digits long. If the first eight digits are all zeros, ignore them and enter the last eight digits.
• If you enter an incorrect code four times, you will have to wait 30 seconds before trying again. Each subsequent failed attempt will add an additional 30 seconds to the wait time.

Huawei (including Turbo Hubs)

Important note:

• After 10 attempts to unlock the device, it will be permanently locked to the Bell network.

To unlock a Huawei Ascend Y300 or Y530:

1. Insert a non-Bell SIM card into the device and turn it on.
2. The message “Enter SIM Network unlock PIN” will appear. Enter the network lock code and press Unlock.
   Note: the network lock code may be 16 digits long. If the first eight digits are zeros, ignore them and enter the last eight digits.
3. The message “Network Unlocked Successfully” will appear once the device has been unlocked.

To unlock a Huawei B882 Turbo Hub:

1. Insert a non-Bell SIM card into the Turbo Hub.
2. Connect your computer to the Turbo Hub via Ethernet cable.
3. Go to http://192.168.1.1 using a web browser.
4. Enter the password (default password: admin).
5. Click Login.
6. Type the unlock code.
7. Click Apply.
8. The Turbo Hub will reboot and will be unlocked.

Kyocera

To unlock a Kyocera device:

1. Insert a non-Bell SIM card into the device and turn it on.
2. The message “Enter code” will appear. Enter the 16-digit network lock code and press Unlock.
3. The message “SIM Network Unlock Successful” will appear once the device has been unlocked.

Important note: after five attempts to unlock the device, it will be permanently locked to the Bell network.

LG

Important notes:

• There are two ways to unlock an LG device. Please start with Method 1. If it doesn’t work (e.g., you’re not prompted for the lock code), please follow the steps for Method 2.
• After 10 attempts to unlock the device, it will be permanently locked to the Bell network.
• The LG Nexus 5 is already unlocked.

Method 1

1. In the dial pad, press 2945#*XXXX# where XXXX equals the device model number provided by the Bell representative (example: 2945#*800#).
2. Select Network lock.
3. Enter the 16-digit network lock code.
4. A confirmation message will appear once the device has been unlocked.

Method 2

1. Insert a non-Bell SIM card into the device and turn it on.
2. The device will ask for an unlock code.
3. Enter the 16-digit network lock code.
4. A confirmation message will appear once the device has been unlocked.

Motorola

To unlock a Motorola device:

1. Insert a non-Bell SIM card into the device and turn it on.
2. The message “SIM Network unlock PIN” will appear. Enter the network lock code and press Unlock.
   Note: the network lock code may be 16 digits long. If the first eight digits are all zeros, ignore them and enter the last eight digits.
3. The message “Network unlock successful” will appear once the device has been unlocked.

Important note: you can attempt to unlock the device up to 10 times. After 10 unsuccessful attempts, the device will become permanently locked and you won’t be able to make or receive calls. If you insert a Bell SIM card before the 10th incorrect attempt, the device will function normally but this will not reset the number of incorrect attempts.

Nokia

Important notes:

• You can attempt to unlock the device up to 10 After 10 unsuccessful attempts, the device will be permanently locked to the Bell network.
• The Nokia Lumia 830 is already unlocked.

To unlock a Nokia device:

1. Insert a non-Bell SIM card into the device and turn it on.
2. Press the # key one time. You will see “#” on your display.
3. Press the * key three times. You will see “p” on your display.
4. Press the * key four times. You will see “w” on your display.
5. Press the * key two times. You will see “+” on your display.
6. Enter the last 15 digits of the IMEI master lock code.
7. Press the * key two times. You will see “+” on your display.
8. a) For models 2730, C2-01 and 7230: press the 7 key one time.
   You should now see #pw+(15-digit IMEI master lock code)+7 on your display.
   b) For models N97, C6 and 6350: press the 5 key one time.
   You should now see #pw+(15-digit IMEI master lock code)+5 on your display.
9. Press the # key one time. You will see “#” on your display.
10. Press the OK button located in the left-hand corner.

Samsung (including tablets)

To unlock a Samsung device:

1. Insert a non-Bell SIM card into the device and turn it on.
2. The message “SIM Network unlock PIN” will appear. Enter the network lock code and press Unlock.
   Note: the network lock code may be 16 digits long. If the first eight digits are all zeros, ignore them and enter the last eight digits.
3. The message “Network unlock successful” will appear once the device has been unlocked.

Important note: you can attempt to unlock the device up to 10 times. After 10 failed attempts, you will have to log in to your Google account to reset the password or screen lock pattern.

Sonim

To unlock a Sonim XP5 or XP7:

1. Turn off the device.
2. With a flat screwdriver or the Sonim-provided tool, remove the battery cover.
3. Remove the battery to reveal the SIM card.
4. Remove the Bell SIM card and insert a non-Bell SIM card.
5. Re-install the battery and the cover. Be careful not to over-tighten the screws.
6. Turn on the device. The message “INPUT NP CODE” will appear.
7. Enter the eight-digit network unlock code: ********
8. The device is now unlocked.

Important note: you can attempt to unlock the device up to five times. After five unsuccessful attempts, the device will become permanently locked to the Bell network. After each unsuccessful attempt, the message “Wrong NP Code” will appear with a counter indicating how long you must wait before trying again (between 30 and 240 seconds).

Sony

To unlock a Sony device:

1. Insert a non-Bell SIM card into the device and turn it on.
2. The message “SIM Network unlock PIN” will appear. Enter the 16-digit network lock code and press Unlock.
3. The message “Network unlocked” will appear once the device has been unlocked.

Important note: you can attempt to unlock the device up to 10 times. After 10 unsuccessful attempts, the device will be permanently locked to the Bell network.

ZTE

To unlock a ZTE Grand X V970:

1. Insert a non-Bell SIM card into the device and turn it on.
2. The message “Enter the Network Unlock code” will appear. Enter the network lock code and press OK.
3. The message “SIM Network Unlock Successful” will appear once the device has been unlocked.

Important note: after five attempts to unlock the device, it will be permanently locked to the Bell network.

Mobile Internet devices (Turbo Hub, MiFi, etc.)

To unlock a Turbo Hub or Turbo Stick:

1. Insert a non-Bell SIM card into the Turbo Hub or Turbo Stick.
2. Connect your computer to the Turbo Hub or Turbo Stick.
3. A menu will pop up to enter the master lock code.
4. Enter the master lock code and select OK.
5. The device is now unlocked.

To unlock a MiFi device:

1. Make sure you have a non-Bell SIM card inside the MiFi device.
2. Plug the MiFi device into your computer. Or, for mobile hotspots, connect to the device’s Wi-Fi network.
3. Using a web browser, go to http://my.mifi/preferences/ and log in (default password: admin).
4. Go to CUSTOMER SUPPORT.
5. At the bottom of the page, click ADVANCED.
6. Enter the last eight digits of the master lock code.
7. A confirmation message will appear once the device has been unlocked.

To unlock a Sierra Wireless Turbo Hub:

1. On your computer, download the Sierra Wireless Watcher program file from the Internet.
2. Insert a non-Bell SIM card into the Turbo Hub.
3. Connect your computer to the Turbo Hub.
4. A menu will pop up to enter the network lock code.
5. Enter the network lock code and select OK.
6. The device is now unlocked.

To unlock a Microhard BulletPlus Wireless Backup (M2M) device:

1. Insert a non-Bell SIM card into the device and turn it on.
2. Connect your computer to the device via Ethernet cable (connect to the left or middle LAN port).
3. Using a web browser, go to 168.168.1 and log in (default username and password: admin).
4. Go to the Summary tab and click on the lock icon next to the IMEI field.
5. Enter the 16-digit network lock code and click Submit.
6. Allow the device to reboot automatically.
7. Return to the Summary If the lock icon is cleared, the unlocking has been completed successfully.