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How to reset my ZTE smartphone and/or disable Device Protection

Go to Mobility support

Step 1 of 8

Touch Apps.

Touch Apps.Touch Apps.

Step 2 of 8

Scroll to and touch Settings.

Scroll to and touch Settings.Scroll to and touch Settings.

Step 3 of 8

Scroll to and touch Backup & reset.

Scroll to and touch Backup & reset.Scroll to and touch Backup & reset.

Step 4 of 8

Touch Factory data reset.

Touch Factory data reset.Touch Factory data reset.

Step 5 of 8

Read the warning and touch RESET PHONE.

Read the warning and touch RESET PHONE.Read the warning and touch RESET PHONE.

Step 6 of 8

If you are prompted for screen lock credentials, enter the PIN/Password/Pattern and touch NEXT.

If you are prompted for screen lock credentials, enter the PIN/Password/Pattern and touch NEXT.If you are prompted for screen lock credentials, enter the PIN/Password/Pattern and touch NEXT.

Step 7 of 8

Touch ERASE EVERYTHING.

Touch ERASE EVERYTHING.Touch ERASE EVERYTHING.

Step 8 of 8

The phone will reboot.

The phone will reboot.
  1. Touch Apps.
  2. Scroll to and touch Settings.
  3. Scroll to and touch Backup & reset.
  4. Touch Factory data reset.
  5. Read the warning and touch RESET PHONE.
  6. If you are prompted for screen lock credentials, enter the PIN/Password/Pattern and touch NEXT.
  7. Touch ERASE EVERYTHING.
  8. The phone will reboot.
Applicable to:
ZTE Blade A3 L, A3+, AP7, Z557, Grand X, X2