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How to erase and reset my BlackBerry smartphone to the factory settings

Go to Mobility support

Step 1 of 8

Touch Apps.

Touch Apps.Touch Apps.

Step 2 of 8

Scroll to and touch Settings.

Scroll to and touch Settings.Scroll to and touch Settings.

Step 3 of 8

Scroll to and touch Backup & reset.

Scroll to and touch Backup & reset.Scroll to and touch Backup & reset.

Step 4 of 8

Scroll to and touch Factory data reset.

Scroll to and touch Factory data reset.Scroll to and touch Factory data reset.

Step 5 of 8

Read the warning. Touch RESET PHONE.

Read the warning. Touch RESET PHONE.Read the warning. Touch RESET PHONE.

Step 6 of 8

If prompted, enter your device lock code (PIN, password, pattern, etc.) and touch Enter.

If prompted, enter your device lock code (PIN, password, pattern, etc.) and touch Enter.If prompted, enter your device lock code (PIN, password, pattern, etc.) and touch Enter.

Step 7 of 8

Touch ERASE EVERYTHING.

Touch ERASE EVERYTHING.Touch ERASE EVERYTHING.

Step 8 of 8

The phone will reset and reboot.

The phone will reset and reboot.
  1. Touch Apps.
  2. Scroll to and touch Settings.
  3. Scroll to and touch Backup & reset.
  4. Scroll to and touch Factory data reset.
  5. Read the warning. Touch RESET PHONE.
  6. If prompted, enter your device lock code (PIN, password, pattern, etc.) and touch Enter.
  7. Touch ERASE EVERYTHING.
  8. The phone will reset and reboot.
Applicable to:
KEYone, KEY2, KEY2 LE, Motion.