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How to erase and reset my BlackBerry smartphone to the factory settings

 Go to Mobility supportGo to Mobility support
   
Step 1 of 8
Touch Apps.
Illustration of this step

Images may not be exactly as shown.

Step 2 of 8
Scroll to and touch Settings.
Illustration of this step

Images may not be exactly as shown.

Step 3 of 8
Scroll to and touch Backup & reset.
Illustration of this step

Images may not be exactly as shown.

Step 4 of 8
Scroll to and touch Factory data reset.
Illustration of this step

Images may not be exactly as shown.

Step 5 of 8
Read the warning. Touch RESET PHONE.
Illustration of this step

Images may not be exactly as shown.

Step 6 of 8
If prompted, enter your device lock code (PIN, password, pattern, etc.) and touch Enter.
Illustration of this step

Images may not be exactly as shown.

Step 7 of 8
Touch ERASE EVERYTHING.
Illustration of this step

Images may not be exactly as shown.

Step 8 of 8
The phone will reset and reboot.
Illustration of this step

Images may not be exactly as shown.

Applicable to: KEYone, KEY2, KEY2 LE, Motion.

Note

You can erase your content and settings from the BlackBerry smartphone and reset it to the factory default state. After the reset, the phone will reboot to the initial setup screen.

IMPORTANT:
All of your media, data and settings will be erased. This action cannot be undone.
If the Device Protection feature is enabled, it will stay enabled. After the reset, you will need to enter your Google account password to use the phone again.

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