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How to erase all content and reset my Alcatel smartphone

Go to Mobility support

Step 1 of 9

Touch Apps.

Touch Apps.Touch Apps.

Step 2 of 9

Touch Settings.

Touch Settings.Touch Settings.

Step 3 of 9

Scroll to and touch System.

Scroll to and touch System.Scroll to and touch System.

Step 4 of 9

Touch Reset options.

Touch Reset options.Touch Reset options.

Step 5 of 9

Touch Erase all data (factory reset).

Touch Erase all data (factory reset).Touch Erase all data (factory reset).

Step 6 of 9

Read the warning. Touch RESET PHONE.

Read the warning. Touch RESET PHONE.Read the warning. Touch RESET PHONE.

Step 7 of 9

If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch the Next icon.

If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch the Next icon.If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch the Next icon.

Step 8 of 9

Touch ERASE EVERYTHING.

Touch ERASE EVERYTHING.Touch ERASE EVERYTHING.

Step 9 of 9

The phone will reboot.

The phone will reboot.
  1. Touch Apps.
  2. Touch Settings.
  3. Scroll to and touch System.
  4. Touch Reset options.
  5. Touch Erase all data (factory reset).
  6. Read the warning. Touch RESET PHONE.
  7. If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch the Next icon.
  8. Touch ERASE EVERYTHING.
  9. The phone will reboot.
Applicable to:
Alcatel 1, A50, U50. 1X, 1B.