Skip to main content
Personal
Small Business
Enterprise
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
Français
Mobility
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop
    • Mobility

      • Why Bell
      • Devices
      • Rate plans
      • Our network
      • Connected things
      • Mobile content
      • Travel
      • Accessories
      • Promotions
    • Bundles

      • TV + Internet + Home phone
      • TV + Internet
      • Build your own
    • TV

      • Why Bell
      • Fibe TV
        • Packages
        • Hardware
        • Fibe TV app
        • 4K
      • Alt TV
        • Packages
      • Satellite TV
        • Packages
        • Hardware
    • Internet

      • Why Bell
      • Packages
      • Features
      • Fibre
      • Wi-Fi
      • Mobile Internet
    • Home phone

      • Packages
      • Long distance
      • Features
      • Phones and accessories
    • Home Security

      • AlarmForce
  • Support
    • Billing & Accounts

      • MyBell support
      • Billing
      • Sales & refund policy
      • Security and privacy
      • Glossary
    • Mobility

      • Overview
      • Phones, tablets and Mobile Internet
      • Rate plans, add-ons and entertainment
      • Network, coverage and travel
      • Repairs & warranties
      • Self-serve options
    • Fibe TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV
        • Overview
        • Devices
        • Self-serve options
    • Satellite TV

      • Overview
      • Receivers & remotes
      • Channels and programming
      • Pay-per-view and On Demand
      • Self-serve options
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Self-serve options
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
    • Knowledge centre

  • MyBell
    • My services

    • My bills

    • My profile

  • Business
    • Small Business mobile solutions

    • Small business services

    • Enterprise services (full site)

  • Log in / Register
  • 0 Cart
  • Bell email
  • Français
Home
Search bell.ca
Shopping cart 0
Your shopping cart is empty
Select a language
Select a region
Mobility
Search within:
Search within:
Selected search filter All topics

Category navigation

  • Overview
  • Phones, tablets and Mobile Internet
  • Rate plans, add-ons and entertainment
  • Network, coverage and travel
  • Repairs & warranties
  • Self-serve options

Need help?

  • Call us at 1 800 667-0123
  • Other ways to contact us

How to perform a hard reset when my Samsung Galaxy Note is unresponsive

Samsung Galaxy Note™ (2.3.6)

Steps to follow: 12
  • Turn off the phone by pressing the Power button. If it won't turn off, remove then reinsert the battery.
  • To remove the battery, lift the top of the battery cover and pull it away from the phone.
  • Remove the battery, wait for a few seconds, and then reinsert the battery.
  • Line up the battery cover hinge with the designated holes inside the phone. Gently push down the cover until it clicks into place.
  • Press and hold the Volume down, Volume up and Power buttons until the Samsung logo appears on the screen.
  • Scroll to wipe data/factory reset by pressing the Volume down button.
  • Touch Home.
  • Scroll to Yes -- delete all user data by pressing the Volume down button.
  • Touch Home.
  • The phone will reset and wipe all contents.
  • Touch Home.
  • The phone will reboot to the initial setup screen.

1. Turn off the phone by pressing the Power button. If it won't turn off, remove then reinsert the battery.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

2. To remove the battery, lift the top of the battery cover and pull it away from the phone.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

3. Remove the battery, wait for a few seconds, and then reinsert the battery.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

4. Line up the battery cover hinge with the designated holes inside the phone. Gently push down the cover until it clicks into place.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

5. Press and hold the Volume down, Volume up and Power buttons until the Samsung logo appears on the screen.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

6. Scroll to wipe data/factory reset by pressing the Volume down button.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

7. Touch Home.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

8. Scroll to Yes -- delete all user data by pressing the Volume down button.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

9. Touch Home.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

10. The phone will reset and wipe all contents.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

11. Touch Home.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

12. The phone will reboot to the initial setup screen.

Illustration of this step

If the Samsung Galaxy Note becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.

A hard reset will delete your data, apps and settings. It will not remove data from the memory card.

Was this article useful?

In our ongoing efforts to improve our support section, your opinion is invaluable. Please let us know what we did well or what we can improve about this article.

If you require assistance, please Contact us

250  characters left.

Submit
 

Related articles

  • How to clear the cache/cookies on my Samsung Galaxy Note
  • How to perform a hard reset when my Apple iPhone 5 is unresponsive
  • How to perform a hard reset when my Samsung Galaxy Note8 is unresponsive
  • How to use my Samsung Galaxy Note as a portable Wi-Fi hotspot
  • How to clear the cache/cookies on my Samsung Galaxy S4
  • How to uninstall apps on my Samsung Galaxy Note
  • How to turn data roaming and data services on/off on my Samsung Galaxy S III
  • How to use my Samsung Galaxy S4 as a portable Wi-Fi hotspot
  • How to use my Samsung Galaxy S III as a portable Wi-Fi hotspot
  • How to perform a hard reset when my Samsung Galaxy S5 is unresponsive
  • See more 
See more

Recently viewed articles

ON
Français
Support Mobility Phones, tablets and Mobile Internet

Contact us
Find a store

Search

  • Site map
  • Jobs@Bell
  • Customer commitment
  • Register for MyBell
  • About Bell
  • Get Email updates
    Satellite TV and Mobility services
  • BellMedia.ca
  • Accessibility center

    Privacy Security Legal & regulatory Your rights as a wireless customer Jobs@Bell

    © Bell Canada, 2018. All rights reserved.

    • Follow@Bell

      Follow@Bell_LetsTalk

    © Bell Canada, 2018. All rights reserved.

    Email to a friend

    Where to find my account number?

    One Bill

    Mobility Bill

    One_Bill_EN
    Mob_Bill_EN

    Select a TV service

    • Fibe TV
    • Fibe Alt TV
    • Satellite TV