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How to reset my Samsung smartphone to the factory default settings

Go to Mobility support

Step 1 of 9

Swipe up or down to view the apps.

Swipe up or down to view Apps.Swipe up or down to view Apps.

Step 2 of 9

Touch Settings.

Touch Settings.Touch Settings.

Step 3 of 9

Scroll to and touch General management.

Scroll to and touch General management.Scroll to and touch General management.

Step 4 of 9

Touch Reset.

Touch Reset.Touch Reset.

Step 5 of 9

Touch Factory data reset.

Touch Factory data reset.Touch Factory data reset.

Step 6 of 9

Read the warning, then scroll to and touch RESET.

Read the warning, then scroll to and touch RESET.Read the warning, then scroll to and touch RESET.

Step 7 of 9

If you're prompted for screen lock credentials, enter your PIN/password/pattern and touch NEXT.

If youIf you

Step 8 of 9

Touch DELETE ALL.

Touch DELETE ALL.Touch DELETE ALL.

Step 9 of 9

The phone will reset and reboot.

The phone will reset and reboot.
  1. Swipe up or down to view the apps.
  2. Touch Settings.
  3. Scroll to and touch General management.
  4. Touch Reset.
  5. Touch Factory data reset.
  6. Read the warning, then scroll to and touch RESET.
  7. If you're prompted for screen lock credentials, enter your PIN/password/pattern and touch NEXT.
  8. Touch DELETE ALL.
  9. The phone will reset and reboot.
Applicable to:
Samsung Galaxy S series (S7 and higher), A series (A5 and higher), Note series (Note9 and higher), XCover4, XCover 6 Pro, J3, Z Flip series, FE series.