How to perform a hard reset when my Motorola Moto G5 is unresponsive

Motorola Moto G⁵ (Android)

Steps to follow: 12

Before resetting your phone, turn it off and then on again. This may fix some issues. If your phone won't turn off, follow the steps below.
Press and hold the Volume down and Power buttons until the Motorola icon appears on the screen.
Scroll to RECOVERY MODE by pressing the Volume down button.
Press the Power button.
When you see the Android robot with a red exclamation mark, press and hold the Power button then press the Volume up button.
Scroll to wipe data/factory reset by pressing the Volume down button.
Press the Power button.
Scroll to Userdata + personalized content by pressing the Volume down button.
Press the Power button.
The phone will now wipe all contents.
Press the Power button.
The phone will now reboot to the initial setup screen.

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How to perform a hard reset when my Motorola Moto G5 is unresponsive

Motorola Moto G⁵ (Android)

1. Before resetting your phone, turn it off and then on again. This may fix some issues. If your phone won't turn off, follow the steps below.

2. Press and hold the Volume down and Power buttons until the Motorola icon appears on the screen.

3. Scroll to RECOVERY MODE by pressing the Volume down button.

4. Press the Power button.

5. When you see the Android robot with a red exclamation mark, press and hold the Power button then press the Volume up button.

6. Scroll to wipe data/factory reset by pressing the Volume down button.

7. Press the Power button.

8. Scroll to Userdata + personalized content by pressing the Volume down button.

9. Press the Power button.

10. The phone will now wipe all contents.

11. Press the Power button.

12. The phone will now reboot to the initial setup screen.

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Need help?

How to perform a hard reset when my Motorola Moto G5 is unresponsive

Motorola Moto G5 (Android)

1. Before resetting your phone, turn it off and then on again. This may fix some issues. If your phone won't turn off, follow the steps below.

2. Press and hold the Volume down and Power buttons until the Motorola icon appears on the screen.

3. Scroll to RECOVERY MODE by pressing the Volume down button.

4. Press the Power button.

5. When you see the Android robot with a red exclamation mark, press and hold the Power button then press the Volume up button.

6. Scroll to wipe data/factory reset by pressing the Volume down button.

7. Press the Power button.

8. Scroll to Userdata + personalized content by pressing the Volume down button.

9. Press the Power button.

10. The phone will now wipe all contents.

11. Press the Power button.

12. The phone will now reboot to the initial setup screen.

Was this article useful?

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Motorola Moto G⁵ (Android)