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How to erase all content and reset my Motorola smartphone

Go to Mobility support

Step 1 of 10

Swipe up to view the apps.

Swipe up to view Apps.Swipe up to view Apps.

Step 2 of 10

Touch Settings.

Touch Settings.Touch Settings.

Step 3 of 10

Scroll to and touch System.

Scroll to and touch System.Scroll to and touch System.

Step 4 of 10

Touch Advanced.

Touch Advanced.

Step 5 of 10

Touch Reset options.

Touch Reset options.Touch Reset options.

Step 6 of 10

Touch Erase all data (factory reset).

Touch Erase all data (factory reset).Touch Erase all data (factory reset).

Step 7 of 10

Read the warning and touch RESET PHONE.

Read the warning and touch RESET PHONE.Read the warning. Touch RESET PHONE.

Step 8 of 10

If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch OK.

If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch OK.If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch OK.

Step 9 of 10

Touch ERASE EVERYTHING.

Touch ERASE EVERYTHING.Touch ERASE EVERYTHING.

Step 10 of 10

The phone will reset and reboot.

The phone will reboot.
  1. Swipe up to view the apps.
  2. Touch Settings.
  3. Scroll to and touch System.
  4. Touch Advanced.
  5. Touch Reset options.
  6. Touch Erase all data (factory reset).
  7. Read the warning and touch RESET PHONE.
  8. If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch OK.
  9. Touch ERASE EVERYTHING.
  10. The phone will reset and reboot.
Applicable to:
Moto Edge + and 2023, E5, E6, E, Z3, G6, G7 Play, One Vision, One Hyper, G Fast, G Pure, G 5G, G Stylus 5G, One Ace 5G