This may occur if your computer was shutdown or the Turbo Stick was removed during the installation process.
If you still receive the “New Hardware Wizard” screen, go to your device manager and uninstall the corrupted software. To do this:
- Open Start Menu > Run.
- Type in devmgmt.msc or go to your device manager. Look for adapters in the device manager list with exclamation points. Right click on those adapters and select uninstall.
- Remove and reinsert Turbo Stick.
If the problem persists, please contact us.