Skip to main content
Personal
Small Business
Medium & Large Business
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
FR
Mobility
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Programming
        • Hardware
        • Fibe TV app
        • 4K
        • Promotions
      • Alt TV

        • Why Bell
        • Hardware
      • Bell Satellite TV

        • Why Bell
        • Programming
        • Hardware
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
    • Home phone
        • Packages
        • Long distance
        • Features
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Programming
        • Hardware
        • Fibe TV app
        • 4K
        • Promotions
      • Alt TV
        • Why Bell
        • Hardware
      • Bell Satellite TV
        • Why Bell
        • Programming
        • Hardware
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
    • Home phone

      • Packages
      • Long distance
      • Features
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Sales & refund policy
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV

        • Overview
        • Devices
        • Self-serve options
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Sales & refund policy
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV
        • Overview
        • Devices
        • Self-serve options
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

  • Log in / Register
  • 0 Cart
  • Bell email
  • FR
Home
Search bell.ca
Shopping cart 0
Your shopping cart is empty
Dictate your search

Mobility

  • Overview
  • Using my device
  • Rate plans, add-ons and entertainment
  • Network, coverage and travel
  • Repairs & warranties
  • Self-serve options
change selected close

Your current region: Ontario

Change region
change selected close
Your current region: Ontario (change)
Select a region:

Need help?

  • Call us at 1 800 667-0123
  • Other ways to contact us

I'm having trouble with my Turbo Stick or Mobile Connect software

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

Install or upgrade Mobile Connect
Cleaning corrupted Turbo Stick drivers
Nothing happens when I double-click the Mobile Connect icon
My connection seems slow, or I lose my connection.

You should generally experience a reliable high speed wireless connection on the Bell network. If your connection seems slow or disconnects without warning, you may be in an area without coverage. Even if your mobile phone or other device has coverage, performance may vary between different devices and different manufacturers.

  • Check our coverage maps to ensure you are in an area with coverage.
  • Try using a USB extension cable, or an external antenna (sold separately), to place the Turbo Stick in an area with better coverage, if possible.

I've inserted my device but it says "No Data Service Available"
I’ve inserted my Turbo Stick in my Windows computer and I get the “New Hardware Wizard” screen.
I’ve inserted my Turbo Stick but it still says “No Device Found”
The LED light on my Turbo Stick is flashing or changing colours.
The LED light on my Turbo Stick does not come on.
Install or upgrade Mobile Connect

To ensure that you’re using the latest version of Mobile Connect software for your Turbo Stick:

  1. Insert your Turbo Stick into your computer.
  2. The Mobile Connect screen will display the message, Initializing…Please wait.
    Once Mobile Connect is loaded, you will see the message, Bell High-Speed Network is available. Click the Connect button to access your Mobile Internet service.

To find out which version of Mobile Connect you are using:

  • Windows computers: In Mobile Connect, click Tools > Help > About.
  • Mac computers: In the Finder menu of Mobile Connect, click Mobile Connect > About Mobile Connect.


Cleaning corrupted Turbo Stick drivers

If you removed the stick during the installation process, the Turbo Stick drivers may be corrupted. To clean corrupted drivers, keep the Turbo Stick inserted, and:

  1. Go to the Windows Control Panel.
  2. Open the System Utility.
  3. Select Device Manager (Vista) or the Hardware tab and then the Device Manager button (XP).
  4. Look for modems or ports showing Novatel Wireless (they may appear with question marks or exclamation points beside them).
  5. If found, right-click each one and select Uninstall from the menu.
  6. If you are a Windows Vista user only, check for correct driver programs:
    1. Remove the Turbo Stick from the computer.
    2. Select Uninstall under Start Programs Bell > Mobile Connect, if it is installed.
    3. Open Programs and Features in the Control Panel.
    4. Remove Mobile Broadband Generic Drivers and NovaCore SDK Installer if they appear in the program list.
  7. For all users, when done, remove the Turbo Stick, close all open windows, and restart the computer.


Nothing happens when I double-click the Mobile Connect icon

Nothing happens when I double-click the Mobile Connect icon.

The default setting for the software has Windows Autostart enabled, so Mobile Connect may already be running. Check the system tray for the icon and click it to open. If it’s not running:

  • Mobile Connect is available through your computer's main menu, go to Start Programs Bell Mobile Connect.
  • There should also be a shortcut icon on your desktop.

If you change these options during installation please remember where you installed the program.


My connection seems slow, or I lose my connection.

You should generally experience a reliable high speed wireless connection on the Bell network. If your connection seems slow or disconnects without warning, you may be in an area without coverage. Even if your mobile phone or other device has coverage, performance may vary between different devices and different manufacturers.

  • Check our coverage maps to ensure you are in an area with coverage.
  • Try using a USB extension cable, or an external antenna (sold separately), to place the Turbo Stick in an area with better coverage, if possible.


I've inserted my device but it says "No Data Service Available"

I’ve inserted my device but it says “No Data Service Available"

If you’ve inserted your Turbo Stick into your computer and it shows “No Data Service Available”, remove your Turbo Stick and insert it into a different USB port.

If another USB port is not available, remove the Turbo Stick and restart Mobile Connect. Once Mobile Connect is restarted, reinsert the Turbo Stick.

If this does not solve the problem:

  • Review all the help and troubleshooting material in the Getting Started Guide that came with your Turbo Stick to ensure it is connected correctly.
  • You may be in an area with poor network coverage. Coverage is required for you to install and use your Turbo Stick. Check the signal level shown on the main screen of Mobile Connect, also Check our coverage maps or try a different location in your building.
  • If you are outside of Canada, you may not have roaming enabled.  Check the Mobile Connect help guide for additional details on roaming.  If Mobile Connect is configured to allow roaming, your account may not be setup for roaming, check www.bell.ca/roaming for additional details.
  • Try using a USB extension cable to ensure a solid connection to the computer, and to allow positioning the Turbo Stick closer to a window (if coverage is a concern).
  • If you are using a Windows computer, ensure that you have the latest Service Packs for your computer operating system. For more information, visit Microsoft.com
  • Ensure that you have the access permissions to install new software on your computer. This includes having login administrative rights for business customers, and adjusting Internet security settings to allow software installation, if required. Generally, if you’re able to install other programs (such as Adobe Acrobat Reader), you can install a Turbo Stick and Mobile Connect software.
  • Check for and close other programs that may be conflicting with your Turbo Stick connection or Mobile Connect.  These may include programs that use GPS services or include data connection management functions.

If the problem persists, please contact us.


I’ve inserted my Turbo Stick in my Windows computer and I get the “New Hardware Wizard” screen.

This may occur if your computer was shutdown or the Turbo Stick was removed during the installation process.

If you still receive the “New Hardware Wizard” screen, go to your device manager and uninstall the corrupted software. To do this:

  1. Open Start Menu > Run.
  2. Type in devmgmt.msc or go to your device manager. Look for adapters in the device manager list with exclamation points. Right click on those adapters and select uninstall.
  3. Remove and reinsert Turbo Stick.

If the problem persists, please contact us.


I’ve inserted my Turbo Stick but it still says “No Device Found”
  • Remove your Turbo Stick and insert it into a different port on your computer (USB, Express card). Ensure your Turbo Stick is inserted completely. You should see the LED on the Turbo Stick light up or flash.

The Mobile Connect screen will display “initializing...Please wait”. Once complete, you’ll see that the “Bell High-speed Network” is available.

If you still see “No Device Found”, remove the Turbo Stick, close Mobile Connect and restart your computer. Once restarted, re-launch Mobile Connect, and then re-insert your Turbo Stick.

If the problem persists, please contact us.


The LED light on my Turbo Stick is flashing or changing colours.

Check the Troubleshooting section of the Getting Started Guide that came with your Turbo Stick for an overview of what the lights mean.


The LED light on my Turbo Stick does not come on.
  • The Turbo Stick may not be inserted properly. Remove and firmly re-insert the Turbo Stick into the port.
  • Try another port on the computer (USB or ExpressCard).
  • If your device included a USB extension cable, try connecting through the cable.
  • Your computer may not have the correct hardware configuration for the USB port you’re using. Ensure that you have the latest Service Packs for your operating system. For more information, visit Microsoft.com.


Was this article useful?

In our ongoing efforts to improve our support section, your opinion is invaluable. Please let us know what we did well or what we can improve about this article.

If you require assistance, please Contact us

250  characters left.

Submit
 

Related articles

  • How to install and use my Turbo Stick
  • How to configure my mobile phone or smartphone for the Bell Mobility 4G network
  • How to connect your Mobility device to a Wi-Fi network
  • How do I activate my mobile phone or my SIM card?
See more

Recently viewed articles

Back to top  
Skip to main content
Contact us
Find a store


  • Site map
  • Jobs@Bell
  • Customer commitment
  • Register for MyBell
  • About Bell
  • Get Email updates
    Satellite TV and Mobility services
  • BellMedia.ca
  • Accessibility centre
  • Track my order

    Privacy Security Legal & regulatory Your rights as a wireless customer The Internet Code Jobs@Bell Track my order

    © Bell Canada, 2021. All rights reserved.

    • Follow@Bell

      Follow@Bell_LetsTalk

    © Bell Canada, 2021. All rights reserved.

    Email to a friend

    Where to find my account number?

    One Bill

    Mobility Bill

    One_Bill_EN
    Mob_Bill_EN

    Select a TV service

    • Fibe TV
    • Fibe Alt TV
    • Satellite TV