- Can you make calls?
Learn what to do if you can’t make or receive calls on your smartphone.
- Are you able to send and receive other text messages?
If not, see Trouble sending or receiving text messages.
- Do you receive a confirmation message after sending a text to a landline phone number?
After sending your first text, you will receive a message from 4122. You must reply to this message with the letter E for English or F for French to choose the language delivered to the home phone line.
After confirming your language, you will receive an alert indicating "Your message will now be delivered".
You will receive a final confirmation indicating that the message was sent.
Note: This process can take 10 minutes.
- Remove and reinsert the battery and test again.
If these steps haven’t solved the problem, please contact us for assistance. We will need four examples, within the last 48 hours, from two different numbers including the date, time, number dialled and the other users’ carriers.