- Can you make calls?
Learn what to do if you can’t make or receive calls on your smartphone.
- Are you able to send and receive local text messages?
If not, see Trouble sending or receiving text messages.
- Are you dialing correctly?
The steps for sending an international text are different depending on which Bell Mobility network your smartphone uses.
Do you know which network your device uses?
- Don't know
Enter + (plus sign) + country code (PDF 17.35 KB) + area code + phone number
Enter 011 + country code (PDF 17.35 KB) + area code + phone number
- Does Bell have an agreement with the international phone company?
See a list of supported carriers.
- Remove and reinsert the battery and test again.
If these steps haven’t solved the problem, please contact us for assistance. We will need four examples, within the last 48 hours, from two different numbers including the date, time, number dialled and the other users’ carriers.