Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
Please read the Smart/Phone Care terms and conditions provided with your Bell Mobility service agreement for full details of your coverage and obligations, including fees and coverage exclusions. These are the contract terms that govern our services and your enrollment in the plan.
Please read the Smart/Phone Care terms and conditions provided with your Bell Mobility service agreement for full details of your coverage and obligations, including fees and coverage exclusions. These are the contract terms that govern our services and your enrollment in the plan.
When you buy a new mobile device, it comes with a limited 12-month warranty for manufacturer’s defects and malfunctions. Smart/Phone Care gives you additional coverage and peace of mind, knowing that you don’t have to pay the full replacement value of your device. Find your device’s replacement fee (from $50 to $599) in the event you require a replacement.
The Smart/Phone Care plan covers your device for:
Smart/Phone Care covers one device and allows for up to two replacements.
It does not cover SIM cards or accessories such as batteries, chargers and smartwatch bands.
Most phones, smartphones, smartwatches, tablets and Turbo Sticks are eligible for Smart/Phone Care. Unless otherwise agreed to by Bell, you must enroll in Smart/Phone Care in store, either when you activate your device or within 30 days of your activation date. If you purchased your new device online within the last 30 days and wish to enroll in the program, please visit your nearest Bell store.
If you don’t enroll at the time you purchase your device, you must bring your device with you to the store to enroll. We’ll verify that your service and account status are active and inspect your device, since damaged or defective devices are not eligible for the plan.
After you enroll, you must make or receive a phone call from the covered phone or smartphone and in the case of tablets, smartwatches and Turbo Sticks, use a minimum of 1 kilobyte of data, in order to complete your enrollment and for coverage to take effect.
Smart/Phone Care only covers the Bell Mobility subscriber associated with the device and coverage cannot be transferred to a different user. In addition, if you use a SIM card with your device and you take it out to use with another device, the second device does not become covered by Smart/Phone Care.
The Smart/Phone Care add-on is a month-to-month feature that you can cancel at any time without termination fees by calling us at
Details of your Smart/Phone Care enrollment are available by logging in to MyBell.
A replacement fee (from $50 to $599) will be added to your next Bell Mobility bill following a service request.
If your device has been lost or stolen, call us at 1 800 667-0123 to suspend your service and protect yourself against unauthorized use of your account.
If your device requires repair during the original 12-month manufacturer's warranty period, please:
If your device is no longer covered under the manufacturer's warranty and you would like to submit a service request under your Smart/Phone Care plan, you can do so online.
Or call the Smart/Phone Care centre at 1 866 213-2143 from 7 a.m. to midnight (ET), seven days a week (closed on statutory holidays).
When submitting a request online or calling the Smart/Phone Care centre, your request will be processed by Asurion, the administrator of the Smart/Phone Care program.
Once your request is approved, we’ll ship a replacement device directly to you, typically within one or two business days. Your replacement device will come with instructions on activating the device, backing up and transferring your personal information (if possible) and sending the damaged or defective device to us within five business days using the prepaid return shipping label. We won’t return the damaged device to you.
Our goal is to give you the same make and model that you purchased. We may fulfill service requests with like-new equipment of the same or comparable model, but we can’t guarantee the colour or feature and accessory compatibility.
A replacement fee will apply as follows:
Additional fees will apply in the scenarios below:
| Smart/Phone Care fees | |
|---|---|
Non-covered service fee Applies if failure is determined to be excluded from coverage |
$100 – wireless phone or turbo stick $300 – smartphone, tablet or wearable product $400 to $600 – premium smartphone, premium tablet or premium wearable product |
| Non-return fee
Applies if protected device is not returned within 5 business days (excludes lost or stolen devices) |
$100 – wireless phone or turbo stick $300 – smartphone, tablet or wearable product $400 to $600 – premium smartphone, premium tablet or premium wearable product |
Sync software/ locking fee Applies if protected device is returned with content and sync software (such as Find My iPhone) and activation lock enabled |
$300 – smartphone, tablet or wearable product $400 to $600 – premium smartphone, premium tablet or premium wearable product |
If you have a plan with the Device Return Option and are enrolled in Smart/Phone Care at the time of your device return, you are exempt from the requirement to return your device in good working condition, provided all activation/security locks for the phone are turned off and no longer linked to your associated cloud account, and your phone PIN/password, facial recognition and fingerprint locks are removed.
If your device is not in good working condition, you do not have to submit a replacement request for your device to be accepted for return. You must still meet all other return eligibility conditions of the Device Return Option that are not related to the device’s condition.
| Device Return Option – Good Working Condition return requirements | Customers without Smart/Phone Care | Customers with Smart/Phone Care |
|---|---|---|
The device powers on, charges, and navigates to the home screen |
Required | Not required |
The keyboard and/or touchscreen is responsive and functions properly |
Required | Not required |
The device is free from apparent physical damage (e.g., bending, cracks, punctures to any part of the device, including the screen, keyboard or the camera lens) |
Required | Not required |
There are no missing components (e.g., buttons, keys, SIM/media tray, battery, battery cover) |
Required | Not required |
All activation/security locks for the device are turned off and no longer linked to your associated cloud account, such as “iCloud Find my iPhone Activation Lock” (for Apple devices) and “Activation Lock Protection” (for Android devices) |
Required | Required |
Any PIN/password, facial recognition or fingerprint lock has been removed |
Required | Required |
Smart/Phone Care plans offered prior to November 8, 2018, had different levels of warranty coverage. Refer to the information below for the specific coverage of your plan.
Good plan
The Smart/Phone Care Good plan covers your device for:
The Good plan does not cover damage or loss/theft.
Multi-line discount
The Smart/Phone Care multi-line discount was offered to customers with three or more eligible devices with eligible Smart/Phone Care plans on the same account.
For applicable customers with the multi-line discount, you receive pooled replacements across the entire account for all enrolled devices. It covers five pooled replacements over 24 months for the first three devices, and an additional pooled replacement for each additional device added.
For example, a customer has three devices enrolled. Within a 24-month period, the customer can replace one device up to five times, or more than one device up to five times in total.
