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How to install and use my Turbo Stick

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is a Turbo Stick?
Installing or activating a Turbo Stick
Installing a Turbo Stick on a Windows Vista computer
Installing a Turbo Stick on an Apple Mac computer
Upgrading to a new Turbo Stick
Monitoring your data usage

Keep track of your monthly usage through the following methods.

MyBell

Your most accurate data usage can be found on your Bell invoice. For billed usage, review your latest Bell invoice.

To see your unbilled usage and usage history:

  1. Log in to MyBell.
  2. Click on My services at the top of the page. If you have more than one Mobility service, select the device you’d like to check.
  3. Click on the My usage tab.
  4. You can view the unbilled usage summary or detailed usage by selecting the desired billing period from the drop-down menu.

Mobile Connect

The Mobile Connect software keeps track of the total amount of data you use every time you connect to the Internet. You can see a monthly summary by opening Mobile Connect on your computer and choosing Connection log from the Tools menu.

Note: Not intended for billing purposes. Unbilled usage information available through MyBell and Mobile Browser self serve updates may exclude sessions from the last 24 hours of usage. Data charges may apply unless you subscribe to a data bundle service.

For other text messages, charges may apply. Text messaging may not be subscribed on your Turbo Stick.

Using your Turbo Stick as a memory stick
What is a Turbo Stick?

A Turbo Stick is a wireless device that gives you a reliable Internet connection anywhere you can use your Bell mobile phone – and you don’t have to look for a Wi-Fi hotspot. You can use your Turbo Stick with any compatible computer with a USB port, including Apple Mac computers.

You can also move your Turbo Stick from one computer to another. All of your usage, regardless of which computer it's with, will be totalled and count against the monthly usage on your Turbo Stick account.

You can purchase a Bell Turbo Stick online and choose a data plan to suit your needs.

To find out if a Turbo Stick will work on your computer, visit bell.ca/mobileconnect.(Note: not compatible with Windows 10.)


Installing or activating a Turbo Stick

When using your Turbo Stick for the first time, you must install or activate it. Plug the Turbo Stick into your laptop's USB port. You’ll be asked to install the free Mobile Connect software included on the Turbo Stick. Mobile Connect makes connecting to the Internet and monitoring your usage easy. The entire process usually takes less than 5 minutes.

Your computer may appear frozen during the installation. Please be patient and do not remove the Turbo Stick from your computer. Driver installation errors can occur if you remove the Turbo Stick during the installation process. Learn about correcting Turbo Stick driver errors.


Installing a Turbo Stick on a Windows Vista computer

If you use Windows Vista, please ensure that User Account Controls are disabled before you insert the Turbo Stick or Mobile Connect will indicate that no device is attached.

To disable User Account Controls:
  1. Go to Start > Control Panel > User Accounts > Turn User Account Control On or Off. (Check Windows Vista help files if you want more information about using this feature.)
  2. Restart the computer.
  3. After the restart, go to Start > Control Panel > User Accounts and ensure User Account Control is disabled before following the instructions in the Getting Started Guide.


Installing a Turbo Stick on an Apple Mac computer

Many of our Turbo Sticks are Mac-compatible. Check the chart on the Mobile Connect page.


Upgrading to a new Turbo Stick

If you upgrade from one Turbo Stick to another, you should uninstall the version of Mobile Connect you had on your computer and install the version of Mobile Connect for your new Turbo Stick. Do this before inserting the new Turbo Stick into your computer.

  1. If Mobile Connect is running, select the Tools menu and Exit Mobile Connect.
  2. Remove the old Turbo Stick from the computer.
  3. Uninstall Mobile Connect by going to Start > Programs > Bell > Mobile Connect > Uninstall.
  4. Restart your computer.
  5. After restarting, follow the activation instructions in the Getting Started Guide that came with your new Turbo Stick.


Monitoring your data usage

Keep track of your monthly usage through the following methods.

MyBell

Your most accurate data usage can be found on your Bell invoice. For billed usage, review your latest Bell invoice.

To see your unbilled usage and usage history:

  1. Log in to MyBell.
  2. Click on My services at the top of the page. If you have more than one Mobility service, select the device you’d like to check.
  3. Click on the My usage tab.
  4. You can view the unbilled usage summary or detailed usage by selecting the desired billing period from the drop-down menu.

Mobile Connect

The Mobile Connect software keeps track of the total amount of data you use every time you connect to the Internet. You can see a monthly summary by opening Mobile Connect on your computer and choosing Connection log from the Tools menu.

Note: Not intended for billing purposes. Unbilled usage information available through MyBell and Mobile Browser self serve updates may exclude sessions from the last 24 hours of usage. Data charges may apply unless you subscribe to a data bundle service.

For other text messages, charges may apply. Text messaging may not be subscribed on your Turbo Stick.


Using your Turbo Stick as a memory stick

Several of our Turbo Sticks have a Micro SD slot, allowing you to store additional data on a Micro SD card (card sold separately). See our latest Turbo Sticks.

When you insert a Turbo Stick with a Micro SD card:

For Windows: the Micro SD card appears as a new removable storage drive in My Computer.

For Mac: the Micro SD card will appear as a new drive icon on your desktop.


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