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Learning about and managing my Blackberry smartphone

Go to Mobility support
If your BlackBerry smartphone becomes unresponsive or doesnʼt perform as expected, you can perform a hard reset.
  1. Before resetting your phone, turn it off and then on again. This may fix some issues. If your phone wonʼt turn off, follow the steps below.
  2. Press and hold the Volume down and Power buttons until the Blackberry logo appears on the screen.
  3. Hold the power button for 10 seconds to force reset.
  4. Press the Power button.
You can see how much memory has been used, and how much is available, on your Blackberry smartphone.
  1. Touch Apps.
  2. Touch Settings.
  3. Scroll to Storage for a short summary. To view more information, touch Storage.
  4. The storage details are displayed.
Find the phone number of the SIM card in your Blackberry smartphone.
  1. Touch Apps.
  2. Scroll to and Touch Settings.
  3. Scroll to and touch System.
  4. Scroll to and touch About phone.
  5. Touch Status.
  6. Touch SIM status.
  7. The phone number is displayed.
Follow these steps to insert a SIM card into your Blackberry smartphone. You can also insert a memory card (microSD card) for additional storage space.
  1. When facing the front of the BlackBerry smartphone, the SIM/memory card slot is on the left side..
  2. Insert the SIM removal tool (included in the box the phone came in) and push to eject the SIM/memory card tray.
  3. Remove the SIM/memory card tray
  4. With the metal contacts facing down, insert the SIM card into the smaller section of the tray.
  5. If you want to add a microSD card, insert the microSD card into the larger section of the tray.
  6. Re-insert the SIM/memory card tray and push until it clicks into place.
Applicable to:

KEYone, KEY2, KEY2 LE, Motion.