How to top up the funds in my prepaid phone account

Bell offers various prepaid options to fit your needs. Keep your account active by topping up before your funds expire¹. You'll also carry over any unused funds from one month to the next. Missed a top-up? Top up within seven days following your expiry date and your unused funds will be restored.

Pre-authorized top up

Never worry about running out of minutes. Just pick the option that fits you best and we’ll take care of the rest.

Get up to 500 MB of bonus data/month for 12 months when you sign up for Allowance or Automatic Allowance top-up on eligible plans.

Automatic Top Up

Tops up your account when your balance drops below $5 or when your funds expire.
More about the Automatic Top Up Program

Allowance

Tops up your account on a designated day each month and ensures unused funds carry over to the next month.
More about the Allowance Program

Automatic Allowance

Tops up your account on a designated day each month and if your funds run out before the end of the month, ensuring unused funds carry over to the next month.
More about the Automatic Allowance Program

Top up on the go

• Log in to MyBell at bell.ca/mybell - top up using a prepaid, credit or debit card
• Log in to the MyBell app - top up using a prepaid card or credit card
• Access Self Serve on your phone's Mobile Browser (excluding BlackBerry® phones) - top up using a prepaid card or credit card
• Call #321 from your mobile phone or 1 888 537-9999 from a home phone for free - top up using a prepaid card or credit card

1. Any Prepaid funds which are added to your account on a promotional basis will have an Active Period of 30 calendar days unless otherwise stated and are not restored or extended by top-up. Maintain a positive account balance to ensure uninterrupted service.

To register for the Automatic Top Up Program

1. Log in to My Bell.
2. Select the My prepaid account tab.
3. Under Top up options, select Learn about pre-authorized top-ups.
4. Follow the on-screen instructions and select the Automatic Top Up Program.

You can also register by calling #321 from your mobile phone or 1 888 537-9999 from a home phone.

¹ If your balance is below $0, your credit card or bank account will be charged the amount required to bring it to $0 as well as the amount required to bring your account balance to your registered amount. Taxes extra. Allow up to 48 hours for funds to be added to your account.

The Allowance Program automatically tops up your account by the amount that you've set on a designated day every month. The funds are deducted directly from your bank account or credit card every month, and you don’t have to worry about any unused balance expiring.

Get up to 500 MB of bonus data/month for 12 months when you sign up for Allowance or Automatic Allowance top-up on eligible plans.*

To register for the Allowance Program:

1. Log in to My Bell.
2. Select the My prepaid account tab.
3. Under Top up options, select Learn about pre-authorized top-ups.
4. Follow the on-screen instructions and select the Allowance Program.

(*) Bonus data available for the first 12 months upon registering for Allowance or Automatic Allowance top-up. Offer available to new customers or existing customers changing their plan after October 16, 2018. The bonus data will be applied to your account monthly after each successful Allowance or Automatic Allowance top-up and total monthly charge (plan and add-ons) payment for each month, so long as your account is in good standing and continues to meet the bonus data requirements. If the bank account or credit card provided cannot be charged or you are no longer registered for Allowance or Automatic Allowance top-up options, the bonus data will not be applied and will be automatically removed from your account. Any unused bonus data expires after 30 days.

Customers who activated before October 16, will retain their 15% pre-authorized top-up bonus as long as they remain on their current plan and are registered for Allowance or Automatic Allowance top-up options. Migrations to new plans will cause loss of the 15% pre-authorized top-up bonus. Customers with this bonus receive an extra 15% of their top-up amount every month that they top up. 15% bonus applies to Allowance portion of Automatic Allowance top-up option. Bonus is valid for 30 days. Unused bonus funds do not carry over.

The Automatic Allowance Program tops up your account by the amount that you've set on a designated day each month and if your funds drop to $5 before the end of each month. Unused allowance funds carry over to the next month.

Get up to 500 MB of bonus data/month for 12 months when you sign up for Allowance or Automatic Allowance top-up on eligible plans.*

To register for the Automatic Allowance Program:

1. Log in to My Bell.
2. Select the My prepaid account tab.
3. Under Top up options, select Learn about pre-authorized top-ups.
4. Follow the on-screen instructions and select the Automatic Allowance Program.

(*) Bonus data available for the first 12 months upon registering for Allowance or Automatic Allowance top-up. Offer available to new customers or existing customers changing their plan after October 16, 2018. The bonus data will be applied to your account monthly after each successful Allowance or Automatic Allowance top-up and total monthly charge (plan and add-ons) payment for each month, so long as your account is in good standing and continues to meet the bonus data requirements. If the bank account or credit card provided cannot be charged or you are no longer registered for Allowance or Automatic Allowance top-up options, the bonus data will not be applied and will be automatically removed from your account. Any unused bonus data expires after 30 days.

Customers who activated before October 16, 2018, will retain their 15% pre-authorized top-up bonus as long as they remain on their current plan and are registered for Allowance or Automatic Allowance top-up options. Migrations to new plans will cause loss of the 15% pre-authorized top-up bonus. Customers with this bonus receive an extra 15% of their top-up amount every month that they top up. 15% bonus applies to Allowance portion of Automatic Allowance top-up option. Bonus is valid for 30 days. Unused bonus funds do not carry over.

You can buy prepaid cards at Bell stores, or at one of many retail locations.

You must use your prepaid minutes before they expire. However if you add funds to your account before the expiry date, you’ll be able to carry over your unused minutes. Missed a top-up? Top up within seven days following your expiry date and your unused minutes will be restored.

Note: Your card rate will vary depending on your usage and prepaid plan. See all prepaid plans.

To add the funds from your prepaid card to your mobile phone account, call #321 from your mobile phone or 1 888 537-9999 from a home phone for free and follow the instructions provided on the phone.

You can also add funds from your prepaid card to your account online:

1. Log in to My Bell.
2. Under My prepaid account, select Top up now.
3. Select By prepaid card.
4. Enter the card number and complete the transaction.

You can also add funds from a prepaid card to your account by launching Mobile Browser on your phone and selecting Self Serve. Data charges may apply.

Note that you must use the minutes from your prepaid card before they expire (see the funds expiry chart). However if you add funds to your account before the expiry date, you’ll be able to carry over your unused minutes. If you miss the expiry date, your unused minutes can be restored if you top up within seven days.

The easiest way to use your credit card to add funds to your prepaid phone account is online.

1. Log in to My Bell.
2. Under My prepaid account, select Top up now.
3. Select By credit card.
4. Choose the top-up amount and complete the transaction.

If you prefer, you can also use your credit card to add funds to your prepaid phone account. Launch Mobile Browser on your phone and select Self Serve (data charges may apply), or call #321 from your mobile phone or 1 888 537-9999 from a home phone for free and follow the instructions.

To register for the Express Top Up Program:

1. Log in to My Bell.
2. Select the My top up account tab.
3. Under Top up options, select Create your express service PIN.
4. Follow the on-screen instructions to register to for the Express Top Up Program.