How to use Voice and Video over LTE
| Make a voice call over LTE |
Voice calls are made exactly the same way as you would make a call today. Since Voice over LTE is activated by default, all you need to do is place a call while in the applicable coverage area. Important: when calling 911, do not add * or # before the number. For details about voice and data charges, see the "Pricing" section below. |
| Make a video call over LTE |
Video calls are made by selecting the video call icon found in the phone’s dial pad, call logs and address book. At this time, video calling is only available between qualifying Bell customers. Both you and the recipient must have a compatible smartphone and be within the Voice and Video over LTE coverage area.
Video calling
Video calling For details about voice and data charges, see the "Pricing" section below. Note: Video over LTE is not supported on iPhone devices. |
| Switch from voice to video during a call |
In the voice call screen, simply select the video call icon to switch over to video.  |
| Switch from video to voice during a call |
During a video call, select the highlighted video camera icon. This will bring up options including the ability to end the video call, switch to voice, or cancel (close the menu).  |
| Receive a video call |
During an incoming video call, you have the option to accept the video call, accept the call with voice only, or reject the call.  |
| Enable or disable Voice and Video over LTE |
Voice and Video over LTE is enabled by default. To disable it, go to the phone dial pad and select More > Settings > Voice over LTE > Do not allow VoLTE calls. This will also disable video calling.  |
Can I access VoLTE outside of Canada ?
Yes. VoLTE is available in the U.S. (including Puerto Rico and the U.S. Virgin Islands) and several international destinations on select devices. For more details, see the information on VoLTE roaming below.
What happens if I leave the coverage area during a call?
If you leave the Voice and Video over LTE coverage area during a voice call, it will switch seamlessly to a regular voice call over the 3G HSPA network.
Please note that video calling is only available within the Voice and Video over LTE coverage area. If you leave the coverage area while on a video call, it will automatically transition into a regular voice call over the 3G HSPA network. To switch back to video calling, you must be in a Voice and Video over LTE coverage area and restart the video call by hanging up and calling again.
Can I make video calls over a Wi-Fi connection?
No. Video calling on Android smartphones will only work over a mobile network connection, even if your smartphone is connected to Wi-Fi.
Is Voice and Video over LTE available in my area?
Voice and Video over LTE is available in select areas of:
- Ontario, including the Greater Toronto Area, Ottawa, London, Barrie, Kitchener and Kingston
- Québec, including Montreal, Sherbrooke, Trois-Rivières and Saguenay
- Atlantic Canada, including St. John’s, Halifax, Prince Edward Island, Moncton, Saint John and Fredericton
- Manitoba, including Winnipeg and Brandon
- Saskatchewan, including Estevan, Moose Jaw, North Battleford, Prince Albert, Regina, Saskatoon, Swift Current, Weyburn and Yorkton
- British Columbia, including Vancouver, Victoria, Nanaimo, Richmond, Abbotsford, Kamloops, and Kelowna
- Alberta, including Edmonton, Calgary, Red Deer and Lethbridge
- Northwest Territories, including Yellowknife
- Yukon, including Whitehorse
- Nunavut, including Iqaluit and Cambridge Bay
The service will continue to roll out to other regions in the near future.
Customers with Voice and Video over LTE service can use it in the following areas. Please note that video calling is only available within the Voice and Video over LTE coverage area.
Ontario,Québec and Atlantic Canada (PDF 378.16 KB)
British Columbia, Yukon and Northwest Territories
Yukon and Northwest Territories
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