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How to use Voice and Video over LTE

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is Voice and Video over LTE?

Voice and Video over LTE (VoLTE) is the next generation of voice and video calling. It enables faster call setup times, improved voice quality, and the ability to switch between video and voice during calls.

To take advantage of this service, you must have:


  • A compatible device:

See if your device is compatible

Compatible devices

  • iPhone 6 and all newer models (including SE)
  • Watch Series 3 and all newer models

(Note: Video over LTE is not supported)

Compatible devices

  • KEYone, KEY2, KEY2 LE
  • Motion

Compatible devices

  • Pixel 2, Pixel 2 XL,
  • Pixel 3, Pixel 3 XL
  • Pixel 3a, Pixel 3a XL
  • Pixel 4, Pixel 4a, 4a(5G), Pixel 4 XL, Pixel 5

Compatible devices

  • P20 Pro, Mate 20 Pro
  • P30, P30 Lite,P30 Pro
  • P40 Pro

Compatible devices

  • G5, G6, G7ThinQ, G8ThinQ, G8XThinQ, G7 One
  • K20, K30, K31,K32, K41S, K61
  • Q6, Q60, Q70, Q Stylo+
  • Stylo 3 Plus
  • V30, V60 ThinQ 5G
  • Velvet 5G
  • X Power 2, X Power 3

Compatible devices

  • Edge+
  • E5 Play
  • G Fast
  • G6 Play
  • G7 Play
  • One Hyper
  • One Vision
  • Moto E
  • Moto E6
  • Z3 Play

Compatible devices

  • Galaxy S6 and all newer models
  • Galaxy Note8 and all newer models
  • Galaxy Xcover 4
  • Galaxy A5 (2017), A8, A10e, A11, A20, A21, A50, A51, A70, A71
  • Galaxy J3, J3 Prime, J3 (2018)
  • Galaxy Z Flip, Z Flip 5G
  • Galaxy Watch Active2

Compatible devices

  • XP3
  • XP5s
  • XP8

Compatible devices

  • Xperia X Performance
  • Xperia XZ1, XZ2

Compatible devices

  • TCL 10L, TCL 10 Pro

Compatible devices

  • Blade A3 L
  • Cymbal 2

  • A Bell consumer or corporate postpaid rate plan with data enabled on the account and an LTE SIM card
  • Voice and Video over LTE network coverage

Making and receiving calls
Enabling VoLTE on your phone
Coverage
Pricing
U.S. roaming
What is Voice and Video over LTE?

Voice and Video over LTE (VoLTE) is the next generation of voice and video calling. It enables faster call setup times, improved voice quality, and the ability to switch between video and voice during calls.

To take advantage of this service, you must have:


  • A compatible device:

See if your device is compatible

Compatible devices

  • iPhone 6 and all newer models (including SE)
  • Watch Series 3 and all newer models

(Note: Video over LTE is not supported)

Compatible devices

  • KEYone, KEY2, KEY2 LE
  • Motion

Compatible devices

  • Pixel 2, Pixel 2 XL,
  • Pixel 3, Pixel 3 XL
  • Pixel 3a, Pixel 3a XL
  • Pixel 4, Pixel 4a, 4a(5G), Pixel 4 XL, Pixel 5

Compatible devices

  • P20 Pro, Mate 20 Pro
  • P30, P30 Lite,P30 Pro
  • P40 Pro

Compatible devices

  • G5, G6, G7ThinQ, G8ThinQ, G8XThinQ, G7 One
  • K20, K30, K31,K32, K41S, K61
  • Q6, Q60, Q70, Q Stylo+
  • Stylo 3 Plus
  • V30, V60 ThinQ 5G
  • Velvet 5G
  • X Power 2, X Power 3

Compatible devices

  • Edge+
  • E5 Play
  • G Fast
  • G6 Play
  • G7 Play
  • One Hyper
  • One Vision
  • Moto E
  • Moto E6
  • Z3 Play

Compatible devices

  • Galaxy S6 and all newer models
  • Galaxy Note8 and all newer models
  • Galaxy Xcover 4
  • Galaxy A5 (2017), A8, A10e, A11, A20, A21, A50, A51, A70, A71
  • Galaxy J3, J3 Prime, J3 (2018)
  • Galaxy Z Flip, Z Flip 5G
  • Galaxy Watch Active2

Compatible devices

  • XP3
  • XP5s
  • XP8

Compatible devices

  • Xperia X Performance
  • Xperia XZ1, XZ2

Compatible devices

  • TCL 10L, TCL 10 Pro

Compatible devices

  • Blade A3 L
  • Cymbal 2

  • A Bell consumer or corporate postpaid rate plan with data enabled on the account and an LTE SIM card
  • Voice and Video over LTE network coverage


Making and receiving calls
Make a voice call over LTE

Voice calls are made exactly the same way as you would make a call today. Since Voice over LTE is activated by default, all you need to do is place a call while in the applicable coverage area.

Important: when calling 911, do not add * or # before the number.

For details about voice and data charges, see the "Pricing" section below.

Make a video call over LTE

Video calls are made by selecting the video call icon found in the phone’s dial pad, call logs and address book. video icon

At this time, video calling is only available between qualifying Bell customers. Both you and the recipient must have a compatible smartphone and be within the Voice and Video over LTE coverage area.

Video calling available

Video calling
available

Video calling not available

Video calling
not available

For details about voice and data charges, see the "Pricing" section below.

Note: Video over LTE is not supported on iPhone devices.

Switch from voice to video during a call

In the voice call screen, simply select the video call icon to switch over to video.

voice call screen
Switch from video to voice during a call

During a video call, select the highlighted video camera icon. This will bring up options including the ability to end the video call, switch to voice, or cancel (close the menu).

Switch from video
Receive a video call

During an incoming video call, you have the option to accept the video call, accept the call with voice only, or reject the call.

Receive a video call
Enable or disable Voice and Video over LTE

Voice and Video over LTE is enabled by default.

To disable it, go to the phone dial pad and select More > Settings > Voice over LTE > Do not allow VoLTE calls. This will also disable video calling.

Enable or disable Voice and Video


Enabling VoLTE on your phone

Apple iOS

    iOS 14

    iPhone 6s and newer devices running on iOS 14 or higher will automatically connect to LTE and will enable VoLTE by default.

    iOS 13 and older

    iPhones running on iOS 13 or older, or ones that do not support iOS 14 (iPhone 6 and 6 Plus), will need to have VoLTE enabled. To do so:

    1. Go to Settings.
    2. Select Cellular.
    3. Select Cellular Data Options.
    4. Select Voice & Data.
    5. Select LTE, VoLTE ON.

Android OS

    Android 11

    Android devices running on Android 11, or higher, will automatically connect to LTE and will enable VoLTE by default.

    Android 10 and older

    Devices running on Android 10 or older will need to have VoLTE enabled. To do so:

    1. Go to Settings.
    2. Select Connections.
    3. Select Mobile networks.
    4. Select VoLTE calls and turn it on.


Coverage

Can I access VoLTE outside of Canada ?

Yes. VoLTE is available in the U.S. (including Puerto Rico and the U.S. Virgin Islands) on select devices. For more details, see the information on VoLTE roaming below.

What happens if I leave the coverage area during a call?

If you leave the Voice and Video over LTE coverage area during a voice call, it will switch seamlessly to a regular voice call over the 4G HSPA network.

Please note that video calling is only available within the Voice and Video over LTE coverage area. If you leave the coverage area while on a video call, it will automatically transition into a regular voice call over the 4G HSPA network. To switch back to video calling, you must be in a Voice and Video over LTE coverage area and restart the video call by hanging up and calling again.

Can I make video calls over a Wi-Fi connection?

No. Video calling on Android smartphones will only work over a mobile network connection, even if your smartphone is connected to Wi-Fi.

Is Voice and Video over LTE available in my area?

Voice and Video over LTE is available in select areas of:

  • Ontario, including the Greater Toronto Area, Ottawa, London, Barrie, Kitchener and Kingston
  • Québec, including Montreal, Sherbrooke, Trois-Rivières and Saguenay
  • Atlantic Canada, including St. John’s, Halifax, Prince Edward Island, Moncton, Saint John and Fredericton
  • Manitoba, including Winnipeg and Brandon
  • Saskatchewan, including Estevan, Moose Jaw, North Battleford, Prince Albert, Regina, Saskatoon, Swift Current, Weyburn and Yorkton
  • British Columbia, including Vancouver, Victoria, Nanaimo, Richmond, Abbotsford, Kamloops, and Kelowna
  • Alberta, including Edmonton, Calgary, Red Deer and Lethbridge
  • Northwest Territories, including Yellowknife
  • Yukon, including Whitehorse
  • Nunavut, including Iqaluit and Cambridge Bay

The service will continue to roll out to other regions in the near future.

Customers with Voice and Video over LTE service can use it in the following areas. Please note that video calling is only available within the Voice and Video over LTE coverage area.



Ontario,Québec and Atlantic Canada (PDF 378.16 KB)

coverage map


Manitoba (PDF 1.15 MB)

coverage map


British Columbia, Yukon and Northwest Territories

coverage map


Yukon and Northwest Territories

coverage map


Pricing

Will I be charged differently for voice calls over LTE?

No, you will not be charged differently for voice calls. Charges remain the same as before. Voice usage will be deducted from the minutes available in your rate plan or, if applicable, charged at pay-per-use out-of-bundle rates. Long distance charges may apply.

Will I be charged for data usage for video calls over LTE?

Yes, data used for video calls will be charged at standard data rates (from data included in your rate plan or add-on, or at pay-per-use data rates as applicable). A video call uses approximately 6 MB of data per minute.

Voice minutes used while on a video call will be deducted from the monthly allotment provided in your rate plan or, if applicable, charged at pay-per-use out-of-bundle rates.


U.S. roaming

Voice and Video over LTE (VoLTE and ViLTE) roaming is available in the U.S. (including Puerto Rico and the U.S. Virgin Islands) on select devices. If VoLTE or ViLTE network coverage is not available in the area you’re visiting, roaming will be available over the 4G HSPA network.

The following devices are capable of VoLTE/ViLTE roaming:

Apple devices – VoLTE only
  • iPhone 8 and 8 Plus
  • iPhone X
  • iPhone XR, XS and XS Max
  • iPhone 11, 11 Pro and 11 Pro Max

Must be operating on iOS 13 or higher

  • iPhone 6S and 6S Plus
  • iPhone SE
  • iPhone 7 and 7 Plus

Must be operating on iOS 13.4 or higher

Samsung devices – VoLTE and ViLTE
  • Samsung Galaxy A10e, A11, A20, A21, A50, A51, A70 and A71
  • Samsung Galaxy S9 and all newer models
  • Samsung Galaxy Note 9 and all newer models
  • Samsung Galaxy Z Flip

Must be operating on Android 10 or later


More devices will be added in the future.

Roaming pricing

  • Voice over LTE: standard U.S. voice roaming rates apply.
    • On your bill, these calls will be identified as “USA” for the city and “VoLTE” for the call type.

  • Video over LTE: standard U.S. voice roaming and data roaming rates apply
    • On your bill, these calls will be identified as “USA” for the city and “VoLTE” for the call type.


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