Confirm that your modem is working properly
If your modem is working properly, the following lights should be green:
- Ethernet or USB (depending which type of connection you have used)
If these lights are not green, turn off your modem (or unplug it), wait 30 to 60 seconds and then turn it back on (or plug it back in). Wait a few minutes and then check your lights again.
If modem lights are red, here’s how to troubleshoot.
Power – If this light is red and all other lights are off, lease contact us.
Ethernet/Wireless – If both these lights are off, then your computer is not connected to the modem. Check your Ethernet or USB cable connection.
DSL – If this light is red, then your filters have not been set up properly. Return to Connect your modem to a wall phone jack to ensure you’ve connected the DSL cable correctly.
Internet – If this light is red then there may be a problem with your Bell Internet username or password