1. Click Start.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
2. Click Run.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
3. Enter cmd.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
4. Click OK.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
5. Enter netsh int ip reset c:\resetlog.txt in the command console.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
6. Press Enter on your keyboard.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
7. Wait briefly while TCP/IP is reset and a log file is created.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
8. To view the log file, click Start.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
9. Click My Computer.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
10. Click Local Disk (C:).
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
11. Scroll to and double-click on resetlog.txt.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
12. The log for the TCP/IP reset is displayed.
The log will confirm that the reset has been completed.
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
