Skip to main content
Personal
Small Business
Medium & Large Business
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
FR
Home phone
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Devices
        • Rate plans
        • Our network
        • Connected things
        • Travel
        • Prepaid
        • Connected car
        • Accessories
        • Promotions
    • Bundles
        • TV + Internet + Home phone
        • TV + Internet
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Hardware
        • Fibe TV app
        • 4K
      • Alt TV

        • Why Bell
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Hardware
    • Internet
        • Why Bell
        • Packages
        • Features
        • Fibre
        • Wi-Fi
        • Mobile Internet
    • Home phone
        • Packages
        • Long distance
        • Features
        • Phones and accessories
    • Smart Home
        • Why Bell
        • Packages
        • Devices
        • Medical Alert service
    • Mobility

      • Why Bell
      • Devices
      • Rate plans
      • Our network
      • Connected things
      • Travel
      • Prepaid
      • Connected car
      • Accessories
      • Promotions
    • Bundles

      • TV + Internet + Home phone
      • TV + Internet
      • Build your own
      • Promotions
    • TV

      • Why Bell
      • Fibe TV
        • Packages
        • Hardware
        • Fibe TV app
        • 4K
      • Alt TV
      • Bell Satellite TV
        • Packages
        • Hardware
    • Internet

      • Why Bell
      • Packages
      • Features
      • Fibre
      • Wi-Fi
      • Mobile Internet
    • Home phone

      • Packages
      • Long distance
      • Features
      • Phones and accessories
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
      • Medical Alert
        • Medical Alert service
  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Sales & refund policy
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Phones, tablets and Mobile Internet
        • Rate plans, add-ons and entertainment
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV

        • Overview
        • Devices
        • Self-serve options
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Self-serve options
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
    • Smart Home
    • Knowledge centre
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Sales & refund policy
        • Security and privacy
        • Glossary
    • Mobility

        • Overview
        • Phones, tablets and Mobile Internet
        • Rate plans, add-ons and entertainment
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV
        • Overview
        • Devices
        • Self-serve options
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Self-serve options
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
    • Smart Home

    • Knowledge centre

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small Business mobile solutions

    • Small business services

    • Enterprise services (full site)

  • Log in / Register
  • 0 Cart
  • Bell email
  • FR
Home
Shopping cart 0
Your shopping cart is empty
Dictate your search

change selected close

Your current region: Ontario

Change region
change selected close
Your current region: Ontario (change)
Select a region:
Home phone
Search within:
Search within:
Selected search filter All topics

Category navigation

  • Overview
  • Phone line
  • Long distance and calling cards
  • Calling features
  • Self-serve options

Need help?

  • Call us at 310-BELL (2355)
  • Other ways to contact us

How to use Call Answer on my Bell Home phone

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is Call Answer?
Setting up Call Answer

Setting up Call Answer

  1. From home, dial *98 . If away from home call 1-877-235-5777 and when prompted for your mailbox number, enter your 10-digit home telephone number.
  2. When prompted to enter a temporary password, enter your 7-digit telephone number (no area code)
  3. Follow the prompts to change the temporary password to a new one. It should be 4 to 15 digits and cannot start with 0.
  4. Follow the prompts to record your name or telephone number as a personal identification.
  5. Follow the prompts to record a personal greeting that callers will hear or select the pre-recorded greeting.
  6. Press the * key to exit. Your Call Answer is now activated.

Good to know

  • Avoid passwords that are too simple, such as 1234 or the last four digits of your phone number.
  • Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.
  • If you lose or forget your password, you can contact us to reset it (charges apply).

Accessing Call Answer
Customizing Call Answer settings
Turning Call Answer on and off
Setting up an Extension Mailbox
Retrieving messages in a mailbox
Troubleshooting
What is Call Answer?

What is Call Answer?

Call Answer takes messages when you’re on the line or away from the phone. You can access your messages from anywhere.

Subscribe to Call Answer

Find out more or add Call Answer to your monthly calling features:
Online
By Phone


Setting up Call Answer

Setting up Call Answer

  1. From home, dial *98 . If away from home call 1-877-235-5777 and when prompted for your mailbox number, enter your 10-digit home telephone number.
  2. When prompted to enter a temporary password, enter your 7-digit telephone number (no area code)
  3. Follow the prompts to change the temporary password to a new one. It should be 4 to 15 digits and cannot start with 0.
  4. Follow the prompts to record your name or telephone number as a personal identification.
  5. Follow the prompts to record a personal greeting that callers will hear or select the pre-recorded greeting.
  6. Press the * key to exit. Your Call Answer is now activated.

Good to know

  • Avoid passwords that are too simple, such as 1234 or the last four digits of your phone number.
  • Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.
  • If you lose or forget your password, you can contact us to reset it (charges apply).


Accessing Call Answer

Accessing Call Answer

You have a message when:

  • You hear an intermittent dial tone from the receiver
  • Your phone’s message indicator is flashing (some models/most areas).

To retrieve messages from home:

  1. Dial *98 or your access code.
  2. Enter your password.
  3. Follow the prompts to retrieve your messages.

To retrieve messages from another phone within your area code:

  1. Dial your telephone number.
  2. When you hear your greeting, press 9 immediately.
  3. Enter your password.
  4. Follow the prompts to retrieve your messages.

To check messages while outside your area code:

  1. Dial 1 877 BELL-777 (1 877 235-5777) from anywhere in Canada or the U.S.
  2. Select your language preference.
  3. Enter your 10-digit Bell Home phone number when prompted for a mailbox number.
  4. You will then hear your recorded name.
  5. Enter your password if prompted.

Call Answer allows you to save messages for up to 21 days.


Customizing Call Answer settings

Customizing Call Answer settings

Change the number of rings
  1. Dial *94 and listen for 3 beeps.
  2. Enter the number of rings you want there to be before switching to Call Answer (0 to 9).
  3. Listen for two confirmation beeps, like a busy signal.
  4. Hang up.
Change your personal greeting
  1. Dial *98.
  2. Enter your password.
  3. Respond to the voice prompts by pressing 4,3,1,2.
  4. Record your greeting.
  5. Press #.
Change your pre-recorded name or phone number
  1. Dial *98.
  2. Enter your password.
  3. Respond to the voice prompts by pressing 4,3,3.
  4. Record the new name.
  5. Press #.
Change your password
  1. Dial *98.
  2. Enter your current password.
  3. Respond to the voice prompts by pressing 4,2,1 (4,2,1,1 for Call Answer Message Manager subscribers).
  4. Enter your new password.
  5. Press #.
Skip to the end of your message

Press 3, 3 to skip to the end of the message. Then you can reply, forward, erase or save.

Start message over

Press 1, 1 while listening to a message to return to its beginning.

Know who called and when

Press 5 during playback or at the end of the message for time, date, length of message and caller's number (if available).

Skip another Call Answer subscriber’s greeting

Press # during their greeting and leave your message after the tone.

Change your message to another Call Answer subscriber

When you finish recording a message for another subscriber, press 1 and follow the prompts.


Turning Call Answer on and off

Turning Call Answer on and off

To have Call Answer take messages when your line is busy:

  • Dial * 90 to turn it on.
  • Dial * 91 to turn it off.

To have Call Answer take messages when you don’t answer:

  • Dial * 92 to turn it on.
  • Dial * 93 to turn it off.


Setting up an Extension Mailbox

Setting up an Extension Mailbox

With extension mailboxes, you can have up to 3 additional private voicemail boxes in addition to your host mailbox for different members of your household. Extensions can be added to your service free of charge by calling 310-BELL (2355).

  1. Dial *98 and enter your password.
  2. Respond to the voice prompts by pressing 4, 9.
  3. Enter the extension mailbox number (1, 2, or 3). The system will assign a password, which you can keep or change by following the voice prompts.
  4. Record the extension mailbox user name. Press #, #.
  5. Follow the prompts to select or record a greeting.
  6. Press * to exit.

Note: If necessary, record the main mailbox greeting, making sure to mention each user's name and mailbox number.


Retrieving messages in a mailbox

Retrieving messages in a mailbox

  1. Dial *98 and enter the password for desired mailbox.
  2. Follow the prompts to retrieve your messages.

If you want to check another message without hanging up:

  1. Press * to return to the main menu.
  2. Press 5, followed by #.
  3. Enter the mailbox number and your password.


Troubleshooting

Customizing Call Answer settings

Issue Troubleshooting
I forgot my Call Answer password To reset your password, simply contact us by dialling 6-1-1 from your Bell home phone.
My Call Answer is not picking up.

If your Call Answer doesn’t pick up, it may not be set to take messages.

To reactivate Call Answer to take messages when you don’t answer, dial *92 (or 1192 on rotary phones).

To reactivate Call Answer to take messages when your line is busy, dial *90 or (or 1190 on rotary phones).

You will hear a confirmation beep followed by the dial tone to let you know the change was made.

There’s no intermittent dial tone or flashing light when I have Call Answer messages. Your Call Answer message notification function has been turned off. To reactivate this feature:
  1. Dial *98.
  2. Enter your password.
  3. Press 4,1,3.
I don’t hear Call Waiting beeps before Call Answer picks up

If you’re on the phone and don't hear Call Waiting beep before Call Answer picks up, ensure that you subscribe to Call Waiting. Without Call Waiting, Call Answer will pick up immediately if you’re on the line or dialling.

Also check that Call Answer is set to at least 4 rings. To do this:

  1. Dial *94 and listen for 3 beeps.
  2. Enter how many rings you want before switching to Call Answer (0 to 9).
  3. Listen for two confirmation beeps, like a busy signal.
  4. Hang up.
Call Answer indicates a new message but I can’t access it

If you hear an intermittent dial tone and have Extension Call Answer, it means there are messages in an extension mailbox. To find out whether you have an extension mailbox message:

  1. Dial *98.
  2. Enter your password.
  3. Listen for the recording "no new messages".
  4. Press 0 and you’ll be notified if there are messages in the extension mailboxes.
The light on my phone is flashing but there are no new messages Check your equipment (i.e., unplug the adapter for a few minutes or check your user manual on how to reset the light options).
No Call Answer prompts to save, change or erase my messages

If you subscribe to Call Answer Plus or Call Answer Message Manager, you may have activated the auto-play option which automatically saves your messages. To deactivate the auto-play option:

  1. Dial *98.
  2. Respond to the voice prompts by pressing 4, 2, 6, 2.
  3. To reactivate auto-play, press 4, 2, 6, 1.
No Call Answer prompts to save, change or erase my messages If you subscribe to Call Answer Plus or Call Answer Message Manager, you may have activated the auto-play option which automatically saves your messages. To deactivate the auto-play option:
  1. Dial *98.
  2. Respond to the voice prompts by pressing 4, 2, 6, 2.
  3. To reactivate auto-play, press 4, 2, 6, 1.


Was this article useful?

In our ongoing efforts to improve our support section, your opinion is invaluable. Please let us know what we did well or what we can improve about this article.

If you require assistance, please Contact us

250  characters left.

Submit
 

Related articles

  • How to use the star calling features on my Bell Home phone
  • How to use Call Answer Manager on my Bell Home phone
  • How to use Call Forwarding on my Bell Home phone
  • Getting started with your new Bell Home phone service
  • How to use Call Privacy on my Bell Home phone
  • How to use Call Screen on my Bell Home phone
  • How to use Online Voice Mail for my Bell Home phone
  • How to use Call Blocking on my Bell Home phone
  • See more 
See more

Recently viewed articles

Back to top  
ON
FR
Support Home phone Calling features

Contact us
Find a store

Search

  • Site map
  • Jobs@Bell
  • Customer commitment
  • Register for MyBell
  • About Bell
  • Get Email updates
    Satellite TV and Mobility services
  • BellMedia.ca
  • Accessibility centre

    Privacy Security Legal & regulatory Your rights as a wireless customer Jobs@Bell

    © Bell Canada, 2019. All rights reserved.

    • Follow@Bell

      Follow@Bell_LetsTalk

    © Bell Canada, 2019. All rights reserved.

    Email to a friend

    Where to find my account number?

    One Bill

    Mobility Bill

    One_Bill_EN
    Mob_Bill_EN

    Select a TV service

    • Fibe TV
    • Fibe Alt TV
    • Satellite TV