1. Unplug the power cable on the back of the modem.
If the picture on your TV freezes or is pixellated, or if your TV displays a “Signal loss” message, try rebooting your modem and receiver.
If your issue is not resolved, or occurs frequently, please contact us.
2. Wait 10 seconds.
If the picture on your TV freezes or is pixellated, or if your TV displays a “Signal loss” message, try rebooting your modem and receiver.
If your issue is not resolved, or occurs frequently, please contact us.
3. Reinsert the cable.
If the picture on your TV freezes or is pixellated, or if your TV displays a “Signal loss” message, try rebooting your modem and receiver.
If your issue is not resolved, or occurs frequently, please contact us.
4. Wait approximately 5 minutes for the modem to complete the rebooting process.
If the picture on your TV freezes or is pixellated, or if your TV displays a “Signal loss” message, try rebooting your modem and receiver.
If your issue is not resolved, or occurs frequently, please contact us.
5. Once the modem has restarted, check to see if your signal has returned.
If the picture on your TV freezes or is pixellated, or if your TV displays a “Signal loss” message, try rebooting your modem and receiver.
If your issue is not resolved, or occurs frequently, please contact us.
