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How to use the Samsung Galaxy View with Fibe TV

Warranty

The following warranty period applies:

  • 12 months from original end-user purchase date OR
  • 15 months from the device date of manufacture.

Provided the product is still within the warranty period, you have the following three options:

  1. Call 1 800 SAMUNG (726-7864) for in-warranty support 7 days a week, from 8:30 a.m. to midnight ET
  2. Create a Product Service Request online.
  3. Visit a Samsung authorized walk-in service centre.

Customer support contacts

  • Support at 1 800 SAMSUNG (726-7864), from 8:30 a.m to midnight ET.

    Example issues include:
    • Unable to set up email
    • No Internet connection
    • Battery does not charge / drains quickly
    • Application shuts down
    • Device response slow

Return policy

If you’re not 100% satisfied with your device, you may return it to the store where you purchased it or, if purchased online or over the phone, to the address specified for returns.

You may return your mobile device if you meet the following conditions:

  • The product is returned within 15 calendar days from when it was purchased at retail or, if ordered online or over the phone, from when the shipment was received.
  • The product must be in “near new” condition with no physical damage: scratches, dents, cracked screen, etc.
  • The product must be in original packaging with all components included.
  • An original proof of purchase and must be provided to validate the return period.

Warranty

The following warranty period applies:

  • 12 months from original end-user purchase date OR
  • 15 months from the device date of manufacture.

Provided the product is still within the warranty period, you have the following three options:

  1. Call 1 800 SAMUNG (726-7864) for in-warranty support 7 days a week, from 8:30 a.m. to midnight ET
  2. Create a Product Service Request online.
  3. Visit a Samsung authorized walk-in service centre.