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Fibe TV is frozen or pixellated

Steps to follow: 5

1.
Unplug the power cable on the back of the modem.

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If your issue is not resolved, or occurs frequently, please contact us.

2.
Wait 10 seconds.

fibe_tv_2202_en_fibe_tv_2200_en_2_edited_418_1

If your issue is not resolved, or occurs frequently, please contact us.

3.
Reinsert the cable.

fibe_tv_2202_en_fibe_tv_2200_en_2a_edited_1_418

If your issue is not resolved, or occurs frequently, please contact us.

4.
Wait approximately 5 minutes for the modem to complete the rebooting process.

fibe_tv_2202_en_fibe_tv_2200_en_2a_edited_1_418

If your issue is not resolved, or occurs frequently, please contact us.

5.
Once the modem has restarted, check to see if your signal has returned.

fibe_tv_2202_en_fibe_tv_en_tv_samsung_base_418Full_screen_TV

If your issue is not resolved, or occurs frequently, please contact us.

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