We place great emphasis on the security of your personal information and have safeguards in place to ensure that it is not disclosed to an unauthorized third party which is why, when calling us, you'll be asked to confirm certain details regarding your account.
This safeguard will help us prevent pre-texting, often referred to as “social engineering”, which refers to the fraudulent and illegal practice of misrepresenting who you are in order to obtain access to someone else' s information. We are aware that pre-texting, although illegal, has been a practice employed by unauthorized third parties trying to obtain access to customer information.
The kinds of things we might ask you to confirm could include your account number, PIN or password associated with the account, details of your payment habits, service usage or identification that you might have provided when you first requested your service such as a provincial driver's licence number.
We therefore ask for your patience and understanding when you are asked to confirm or provide such information as this process has been established to protect your personal account information.