What are the shipping and delivery conditions?

Shipping options and delivery times

All shipping is handled by Canada Post and Purolator.

Track a Canada Post shipment

Track a Purolator shipment

We offer free shipping on all orders. Shop now.

Bell Satellite TV

Satellite dishes and receivers are delivered at the time of installation. They are installed and activated within 10 days of your order. You'll receive confirmation of the installation date by email.

Bell Internet

Your modem will be delivered and Bell Internet service will be activated within 2 business days (4 to 5 days for dial-up service).

Out-of-stock items

When an item you’ve ordered is out-of-stock, the delay may be up to 60 days, depending on what is available from our supplier. When this happens, we’ll contact you by email so you can consider other options such as

• Cancelling the entire order
• Shipping the missing item(s) at a later date
• Cancelling the order for the missing item(s) only

If you decide to wait for an out-of-stock item but we learn that the item is no longer available from our supplier,  we reserve the right to cancel your order.

Bell Mobility

Allow 3 to 5 days for standard delivery of any shipped items.

Pre-ordering a new mobile device? Learn more about shipping and delivery.

Other orders and requests

Bell Home phone, Bell Internet and Bell Satellite TV feature orders are processed and activated within 2 business days. Moving requests are processed within 1 to 2 business days. Bell Home phone service will be activated on the date you specified in your request.

Pre-ordering mobile devices

I ordered my mobile device in a Bell store. Can I pick it up at different location than where I originally ordered?
No, you must pick up your mobile device at the same Bell store where you ordered it.

I ordered my mobile device online or by phone. When will it be shipped?
Online and telephone orders are delivered directly to the shipping address you provided. Shipping will take place on launch day, unless you were informed of a different date. Please allow 3 to 5 business days for standard delivery.

I ordered my mobile device online or by phone. Can I pick it up in-store to avoid waiting the 3-5 days for shipping?
Devices pre-ordered online or over the phone are delivered directly to the shipping address you provided. They cannot be picked up in-store.

How do I track the shipping status of my device?
Once your order has shipped, you will receive an email with a Canada Post website or Purolator website tracking number, which you can use for online tracking on the Canada Post website or Purolator website.

What happens if the phone is delivered and I’m not there to receive it?

Canada Post:

If you’re not home, Canada Post will leave a delivery notice. Canada Post will then hold your package for a maximum of 15 days at the pick-up location identified on the notice. You must pick up your package yourself, with photo ID to confirm your identity.

Purolator:

If you’re not home, Purolator will leave a delivery notice that includes a pick-up location and a phone number to call for scheduling a second delivery attempt. Purolator holds packages for 5 days only.

What is the warranty on the mobile device I ordered?
A standard manufacturer’s warranty applies. For Apple devices, a standard one-year hardware warranty applies with complimentary 90-day troubleshooting at Apple stores. For more details visit www.bell.ca/applesupport.

Can I switch the model or size of the mobile device I ordered (e.g. get a 16 GB black, instead of a 32 GB white model)?
If you ordered your device in-store you may be able to switch the model or size when you pick it up, if the one you want is available at the Bell store you visit. Unfortunately you cannot switch models if you ordered online or over the phone.

Can I trade in my current device and use its value towards the device I want to pre-order?
Yes, you can. However, since trade-ins can only be processed in-store, you must order your new device in-store as well. When you order your new device you’ll need to pay the 2-year or 30-day price. When you pick up your new device your trade-in will be processed and a refund will be issued for the trade-in value. If the trade-in value is more than what you have paid, you can use the remainder toward other items, such as accessories. Learn more about the Bell Trade-in program.

If I’m not satisfied with the device, can I return it and get a refund?
Yes, you can return it to the same store where you bought it. If you ordered the device online or by phone you can use the return form included with your shipment. Learn more about Bell's refund policy.

Can I have my iPhone unlocked?
Yes, you can unlock your iPhone. The cost of unlocking is $50; subject to your account being in good standing. For devices purchased outright, we will unlock at any time. If you have an outstanding device balance, we will unlock 90 days after activation.

Tracking your shipment

Once your order has shipped, you will receive an email with a Canada Post or Purolator tracking number, which you can use for online tracking:

Track a Canada Post shipment

Track a Purolator shipment

Deliveries and installations

Canada Post: If you’re not home, Canada Post will leave a delivery notice. Canada Post will then hold your package for a maximum of 15 days at the pick-up location identified on the notice. You must pick up your package yourself, with photo ID to confirm your identity.

Purolator: If you’re not home, Purolator will leave a delivery notice that includes a pick-up location and a phone number to call for scheduling a second delivery attempt. Purolator holds packages for 5 days only.

Bell Install can set up your new Bell equipment for you. But even better, we can hook up your Bell Satellite TV with your home theatre system, and install a wireless network for your Bell Internet access.
You must be at home for the installation of your Bell Satellite TV satellite dishes and receivers. As well, to accept delivery and installation, you must have:

• Photo ID
• The credit card used for purchase