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Bell hardware warranty information

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

Mobile phones, smartphones, tablets and mobile Internet devices
Returns policy

At Bell, we want to be sure you’re happy with your device. If you are not completely satisfied, you may exchange or return your device if you meet the following four conditions:

For postpaid mobile customers & Mobile Internet devices:

  1. You return the device within 15 days of your commitment start date.
  2. You return the device and original receipt to your purchase location.
  3. The device is in “like new” condition with all original packaging, manuals and accessories included.
  4. You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.

For prepaid mobile customers:

  1. You return the device within 15 days of your commitment start date.
  2. You return the device and original receipt to your purchase location.
  3. The device is in “like new” condition with all original packaging, manuals and accessories included.
  4. The device has not exceeded 30 minutes of voice usage or 50 MB of data usage.

You are responsible for payment of any minutes, usage or service incurred.

In-warranty policy

All Bell mobile phones and smartphones are covered by the manufacturer's limited warranty from the date of purchase, with the original bill of sale. For all defects covered by the limited warranty, the manufacturer will repair the device (or at their discretion, exchange for a refurbished unit). If the manufacturer replaces the device, the replacement device will carry a warranty period equivalent to the remainder of the original device's warranty, or will be covered for 90 days from the date of replacement, whichever period is longer. The manufacturer's limited warranty does not cover defects or damage caused by:

  • improper storage
  • damage from liquids
  • unauthorized modification
  • misuse
  • neglect
  • abuse
  • accidents
  • alteration
  • improper installation
  • abnormal operating conditions
  • events outside of human control, such as natural disasters, for which no one can be held responsible.
Mobile Internet device replacement:

Your Mobile Internet device will be replaced with another when either in-warranty or out-of-warranty service is required. These devices will be exchanged in 24 to 72 hours (excluding weekends and holidays). Shipping times vary nationally.

Out-of-warranty policy

If your device requires a repair that is not covered by the manufacturer’s limited one-year warranty, an out-of-warranty quote will be provided by the repair facility.

  • If you choose to repair your device, you will be responsible for all fees. You will receive a 12-month warranty on the completed repair.
  • If you choose not to repair it, your device will be returned at no cost.

Find out more about repair service fees.

If you're enrolled in the Smart/Phone Care plan from Bell, you may be covered by the extended warranty. See the Smart/Phone Care terms and conditions for details.

TV receivers
TV remotes
Modems
Home phones
Accessories and other products
Bell Streamer
Mobile phones, smartphones, tablets and mobile Internet devices
Returns policy

At Bell, we want to be sure you’re happy with your device. If you are not completely satisfied, you may exchange or return your device if you meet the following four conditions:

For postpaid mobile customers & Mobile Internet devices:

  1. You return the device within 15 days of your commitment start date.
  2. You return the device and original receipt to your purchase location.
  3. The device is in “like new” condition with all original packaging, manuals and accessories included.
  4. You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.

For prepaid mobile customers:

  1. You return the device within 15 days of your commitment start date.
  2. You return the device and original receipt to your purchase location.
  3. The device is in “like new” condition with all original packaging, manuals and accessories included.
  4. The device has not exceeded 30 minutes of voice usage or 50 MB of data usage.

You are responsible for payment of any minutes, usage or service incurred.

In-warranty policy

All Bell mobile phones and smartphones are covered by the manufacturer's limited warranty from the date of purchase, with the original bill of sale. For all defects covered by the limited warranty, the manufacturer will repair the device (or at their discretion, exchange for a refurbished unit). If the manufacturer replaces the device, the replacement device will carry a warranty period equivalent to the remainder of the original device's warranty, or will be covered for 90 days from the date of replacement, whichever period is longer. The manufacturer's limited warranty does not cover defects or damage caused by:

  • improper storage
  • damage from liquids
  • unauthorized modification
  • misuse
  • neglect
  • abuse
  • accidents
  • alteration
  • improper installation
  • abnormal operating conditions
  • events outside of human control, such as natural disasters, for which no one can be held responsible.
Mobile Internet device replacement:

Your Mobile Internet device will be replaced with another when either in-warranty or out-of-warranty service is required. These devices will be exchanged in 24 to 72 hours (excluding weekends and holidays). Shipping times vary nationally.

Out-of-warranty policy

If your device requires a repair that is not covered by the manufacturer’s limited one-year warranty, an out-of-warranty quote will be provided by the repair facility.

  • If you choose to repair your device, you will be responsible for all fees. You will receive a 12-month warranty on the completed repair.
  • If you choose not to repair it, your device will be returned at no cost.

Find out more about repair service fees.

If you're enrolled in the Smart/Phone Care plan from Bell, you may be covered by the extended warranty. See the Smart/Phone Care terms and conditions for details.


TV receivers

Detailed information can be found in the Terms of Service (PDF)

Lifetime limited warranty on rental receivers for as long as a customer rents them; 1-year limited warranty on receivers that were purchased.

During the limited warranty period, contact us by chat or phone and a representative will refer you to a service depot that will exchange your defective receiver for a refurbished unit*.

Please note:
Do not ship remote controls, cables and dishes with the receiver.

Purchased receivers that have not been activated may be returned to the original point of purchase, in “like new” condition, within 15 days of purchase.

Out-of-warranty receivers can only be replaced with a new rental or by purchasing a new receiver.

* If the damage is deemed to have been caused by the customer, it will not be covered by the warranty.


TV remotes

Before replacing it, please try troubleshooting your remote to make sure it really is defective.

All Bell remotes come with a 1-year warranty. If your defective remote is still under warranty, please contact us by chat or phone.

If the warranty has expired, you will need to purchase a replacement.

  • Get a new Fibe TV remote
  • Get a new Satellite TV remote

How to return your remote control

If you received a replacement remote control, you do not have to return your old one. Please dispose of your old remote control safely.


Modems

As all modems are the property of Bell, they do not require a warranty.

If you are having issues with your modem, please contact us by chat or phone.


Home phones
1-year limited warranty

During the limited warranty period, phones will be either replaced over-the-counter or repaired directly by the manufacturer or authorized service repair agents. This express limited warranty is subject to further restrictions and conditions with respect to the sale of the refurbished product and specially priced clearance product.

Detailed information can be found in the Terms of Service. (PDF)


Accessories and other products

Accessories

1-year limited warranty

During the limited warranty period, products will be repaired or exchanged over-the-counter. We reserve the right to substitute a product with a product of similar value. Some exceptions apply.

Pagers

1-year limited warranty

During the limited warranty period, pagers will be repaired or exchanged over-the-counter for a refurbished unit. Out-of-warranty units may be exchanged for a refurbished unit at a reduced cost.

Promotional products

Manufacturer limited warranty

During the manufacturer’s limited warranty period, the product will be either replaced or repaired directly by the manufacturer or authorized service repair agents. We reserve the right to substitute a product with a product of similar value. Some exceptions apply.

Detailed information can be found in the Terms of Service. (PDF)


Bell Streamer

1-year limited warranty: Bell warrants that the device will be free from defects in materials and workmanship when used normally and in accordance with its intended purpose.

Warranty

More details can be found in the Terms of Service (PDF 221KB).

Safe disposal
Please recycle the device in your local electronics recycling facilities, where available.

 

Safety and compliance information


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