The error code 002 at the top-right corner of the error message on your TV (see diagram) can appear due to various reasons
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Are you experiencing bad weather conditions in your region?
If you are, please be patient. Your signal will return shortly.
NOTE: Instead of waiting for the weather to clear you can visit bell.ca/tvonline to watch selected programming on your computer.
If the weather is not the issue, check the following:
- Make sure all cables are securely connected.
- Unplug the receiver from your electrical power outlet. Leave it unplugged for 30 seconds and plug it back in. Allow the receiver to restart and re-acquire the signal.
- Remove any splitters that may be installed: splitters cannot be used with your satellite installation. If you need to connect an additional satellite receiver, please contact us.
If weather is not a factor and the connections have been verified, please Contact us for further assistance.
Last Updated:14/11/2011