I’m having trouble downloading content to my smartphone

I can’t download content to my smartphone

1. Can you make calls?
    Learn what to do if you can’t make or receive calls on your smartphone.
2. Are you able to use the Mobile Browser or surf the Internet?
   Learn what to do if you can’t use your browser. Select your smartphone:
   BlackBerry
   HTC
   Palm
   Samsung
3. Are you getting a specific error when you try to download?
   Please document the error exactly. Turn your device on and off and then try the download again.

If these steps haven’t solved the problem, please contact us for further assistance. Please be ready to provide the exact details of the problem you’re having, including the path you took to try to download your selection.
You can also find more information on the Bell download site.

Last Update:21/01/2013

Content I purchased is missing from my smartphone

1. Did you purchase the content in the last 3 days?
   Access the My Account option in the device to download the content again at no cost (browsing fees will apply). If the content does not appear and you would still like to have access to it, you will need to purchase it again.
   If you purchased the content more than 3 days ago, you need to purchase it again.
2. Are you able to use the Mobile Browser or surf the Internet?
   Learn what to do if you can’t use your browser. Select your smartphone:
   BlackBerry
   HTC
   Palm
   Samsung
3. Are you getting a specific error when you try to download?
   Please document the error exactly. Turn your device on and off and then try the download again.
   If these steps haven’t solved the problem, please contact us for further assistance. Please be ready to provide the exact details of the problem you’re having, including the path you took to try to download your selection.
   You can also find more information on the Bell download site.

Last Update:21/01/2013

Did not receive notification of purchased download

1. Did you try your download from www.downloads.bell.ca?
   If not, launch www.downloads.bell.ca to download content to your device.
2. Did you create a login?
   To create a login, select the Login option at the top right corner of the Web page. Then, click on the Register link to create an account.
3. Can you make calls?
   Learn what to do if you can’t make or receive calls on your smartphone.
4. Are you able to receive text messages? Learn what to do if you can’t make or receive calls on your smartphone.
   Learn what to do if you can’t receive text messages.
5. Launch the browser on your device and try selecting your download again.
6. Remove the battery and reinsert it after 10 seconds. You should see your alert in a moment.

If these steps haven’t solved the problem, please contact us for further assistance. Please be ready to provide the exact details of the problem you’re having, including the path you took to try to download your selection.
You can also find more information on the Bell download site.

Last Update:21/01/2013