How to protect my mobile phone with Smart/Phone Care

Premium plan

The Smart/Phone Care Premium plan covers your device for:

• defects in parts and workmanship beyond the manufacturer's standard warranty period
• accidental damage (including liquid damage)
• power surge
• loss or theft
• normal wear and tear

Smart/Phone Care Premium is $7 a month for mobile phones, smartphones and Turbo Sticks, and $10 a month for Premium Select smartphones.

Smart/Phone Care covers one device and allows for up to two replacements. It does not cover SIM cards or accessories such as batteries and chargers.

Last Update:03/05/2013

Plus plan

The Smart/Phone Care Plus plan covers your device for defects in parts and workmanship beyond the manufacturer's standard warranty period.

Smart/Phone Care Plus is $4 a month. It covers one device and allows for up to two out-of-warranty replacements.

Smart/Phone Care plans do not cover SIM cards or accessories such as batteries and chargers.

Last Update:03/05/2013

Requesting service

If your device requires repair during the original 12-month manufacturer's warranty period, please visit a Bell Product Assistance Centre for service.

For the Apple iPhone, call Bell Mobility to request service or repair.

To file a service request under one of these plans, call the Smart/Phone Care centre at 1 866 213-2143 24 hours a day, seven days a week (closed on statutory holidays).

Once your request is approved, we’ll ship a replacement device directly to you, typically within 1 or 2 business days. When you receive your replacement device, simply return the damaged or defective device in the postage-paid box we provide. We won’t return the damaged device to you.

Our goal is to give you the same make and model that you purchased. We may fulfill service requests with like-new equipment of the same or comparable model, but we can’t guarantee the colour or feature and accessory compatibility.

A replacement fee will apply:

• $50 for a mobile phone or Turbo Stick
• $150 for a smartphone
• $249 for a Premium Select smartphone

Note: If you submit a service request and don't return your damaged or defective covered device, except if it's been lost or stolen, you'll be charged a fee of $100 for a mobile phone or Turbo Stick, $300 for a smartphone and $600 for a Premium Select smartphone. If it's determined that we've replaced a device and its failure is not covered under your plan, you'll be charged a fee of $100 for a mobile phone or Turbo Stick, $300 for a smartphone and $600 for a Premium Select smartphone. Please read the Smart/Phone Care terms and conditions provided with your Bell Mobility service agreement for full details. These are the contract terms that govern our services and your participation in the plan.

See terms and conditions (PDF) - for customers who signed up for Smart/Phone Care before August 22, 2011.

Terms and conditions – for customers who signed up for Smart/Phone Care on or after August 22, 2011

Last Update:03/05/2013

Enrolling in Smart/Phone Care

You must enroll in Smart/Phone Care in store, either when you activate your device or within 15 days of your activation date. If you purchased your new device online within the last 15 days and wish to enroll in the program, please visit your nearest Bell store.

See a complete list of eligible devices.

If you don’t enroll at the time you purchase your device, you must bring your device with you to the store to enroll. We’ll verify that your service and account status are active and inspect your device, since damaged or defective devices are not eligible for the plan.

After you enroll, you must make or receive a phone call from the covered phone or smartphone and in the case of Turbo Sticks, use a minimum of 1 kilobyte of data, in order to complete your enrollment and for coverage to take effect.

Smart/Phone Care plans are month-to-month plans that you can cancel at any time without termination fees.

Last Update:03/05/2013