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What self serve tasks can I do by phone?
Quick access
You can access the top self serve activities by dialling *1234 free from your mobile phone or
1 800 667-0123 from a home phone.
| When you press: | The automated system will provide you with: |
|---|---|
| 1 | Account balance |
| 2 | Unbilled usage (current up to the last 2 hours) |
| 3 | Credit card payment options |
| 4 | Details from your last invoice |
| 5 | More information on our self serve options |
Last Updated:12/08/2010
Quick access
You can access the top self serve activities by dialling *1234 free from your mobile phone or
1 800 667-0123 from a home phone.
| When you press: | The automated system will provide you with: |
|---|---|
| 1 | Account balance |
| 2 | Unbilled usage (current up to the last 2 hours) |
| 3 | Credit card payment options |
| 4 | Details from your last invoice |
| 5 | More information on our self serve options |
Last Update:12/08/2010
Monthly plans
If you have a monthly plan you can access the self serve options below by dialing *611 free from your mobile phone or smartphone or by dialing 1-800-667-0123 from a landline phone. Follow the instructions and use the. voice commands below to get information and make changes.
| When you say: | The automated system (IVR) will: |
|---|---|
| "Account balance" | State your current account balance |
| "Last payment" | State your last payment amount and the date it was received |
| "Payments" | Walk you through the list of all payment functions available |
| "Unbilled usage" | Give your current unbilled usage since your last bill date |
| "Credit card payment" | Guide you through the steps to make a credit card payment |
| "Billing" | Provide you with a list of all billing options available |
| "Features" | Allow you to add or get information on various features |
| "Help" | Help you use the system |
| "Representative" | Connect you with a customer service representative during business hours |
Last Update:12/08/2010
Prepaid plans
If you have a prepaid phone you can access the self serve options below by dialing #*321 free from your mobile phone or smartphone or by dialing 1-888-537-9999 from a landline phone. Follow the prompts to get information and make changes to your account.
| When you press: | The automated system will: |
|---|---|
| 1 | Allow you to add funds to your account or subscribe to a top up program |
| 2 | Provide you with your account balance and expiry date |
| 3 | Provide you with your usage information on your additional options |
| 4 | Provide you with general information on features, or activate features on your account |
| 5 | Tell you what's new at Bell Mobility or provide answers to FAQs |
Last Update:12/08/2010
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