In-store support charges
All Bell mobile phones and smartphones are covered by a limited manufacturer's warranty for one year from the date of purchase. See manufacturer warranty details.
Phone repairs are assessed on a case-by-case basis. These fees do not apply if you subscribe to Smart/Phone care.
| Description | Service fee | |
|---|---|---|
| Repair loaner fee | ||
|
$20 $30 |
|
| Loaner damaged/lost fee | ||
|
$100 $250 $25 |
|
| Diagnostic fee | ||
|
Standard |
$35 $40 $42 |
|
| Phonebook back up and/or transfer | $20 | |
| Trackball replacement fee | $10 | |
| Health Check incl. software update | $20 | |
*Fees may vary in non-product assistance centre locations.
Out-of-warranty fees:
If your device requires a repair that is not covered by the manufacturer’s limited one-year warranty, an out-of-warranty quote will be provided by the repair facility.
If you choose to continue with the repair, you will be responsible for all repair fees.
If you choose not to continue with the repair, your device will be returned and a diagnostic fee will apply.
Last Updated:20/07/2012
In-store support charges
All Bell mobile phones and smartphones are covered by a limited manufacturer's warranty for one year from the date of purchase. See manufacturer warranty details.
Phone repairs are assessed on a case-by-case basis. These fees do not apply if you subscribe to Smart/Phone care.
| Description | Service fee | |
|---|---|---|
| Repair loaner fee | ||
|
$20 $30 |
|
| Loaner damaged/lost fee | ||
|
$100 $250 $25 |
|
| Diagnostic fee | ||
|
Standard |
$35 $40 $42 |
|
| Phonebook back up and/or transfer | $20 | |
| Trackball replacement fee | $10 | |
| Health Check incl. software update | $20 | |
*Fees may vary in non-product assistance centre locations.
Out-of-warranty fees:
If your device requires a repair that is not covered by the manufacturer’s limited one-year warranty, an out-of-warranty quote will be provided by the repair facility.
If you choose to continue with the repair, you will be responsible for all repair fees.
If you choose not to continue with the repair, your device will be returned and a diagnostic fee will apply.
Last Update:20/07/2012
iPhone
Your iPhone will be replaced with another iPhone when warranty or out-of-warranty service is requested. The replacement device is typically shipped out the next day. Shipping times may vary depending on your location.
An iPhone that is subject to accidental damage but deemed to be eligible for out-of-warranty service will be billed $229. For more information about out-of-warranty service, please contact us.
Find out more about Apple's AppleCare+ for iPhone.Last Update:20/07/2012
Related Articles
- How to repair my Bell Mobility phone
- What does the manufacturer’s warranty for my Bell Mobility device cover?
- How to protect my mobile phone with Smart/Phone Care
- How to cancel my Bell Mobility service and understand my final bill
- How to move your Bell services
- What is a service or data service agreement price adjustment?