How does Bell respect my privacy? : Privacy at Bell

Privacy at Bell

The Bell commitment to privacy

The Bell companies have long been committed to maintaining the accuracy, confidentiality, security and privacy of your information. Our long-standing commitment to safeguarding your right to privacy has led to our reputation as a leader in the protection of customer privacy. To continue to earn your trust, we want to keep you up-to-date on your rights as our customer and on how the Bell companies use and safeguard your personal information. Our representatives undergo privacy training to ensure they are aware of your rights.

Download the full text of the Bell Privacy Policy (PDF - 354K)

Bell has also developed a privacy policy specific to Bell Mobility’s Finder Services.

Download the full text of the Privacy Policy for Bell's Finder services (PDF - 35K).

Bell's Privacy Policy applies to all employees and agents of the Bell companies.

The Bell Privacy Policy applies to the Bell companies offering communications services including wireless, Internet, satellite and IP television, TV, local and long distance wireline services as well as radio, television and digital media services and our various retail locations. It also applies to the Ontario and Québec operations of Bell Aliant.

Any time you do business with any of these companies, or with anyone acting as our agent, you are protected by the rights and safeguards contained in the Bell Privacy Policy.

Every year, we ensure that each of our employees reviews and signs a code of business conduct that requires, among other things, the safeguarding and proper use of customer information. Our representatives undergo extensive privacy training to ensure they are aware of and respect your rights at all times. We also place strict controls on the protection and use of personal information within our systems and websites.

Questions or concerns about your privacy?

We'd be happy to discuss any questions or concerns you may have about your privacy. To reach us, please visit our contact us section.

If you still have unresolved privacy concerns, you can write to the Bell Privacy Ombudsman at:

The Office of the Bell Privacy Ombudsman
160 Elgin St.
Ottawa ON K2P 2C4
Or by email at privacy@bell.ca

If the Bell Privacy Ombudsman does not resolve the issue to your satisfaction, you may contact the Privacy Commissioner of Canada.