The Bell Code of Fair Information Practices (“the Code”) spells out the commitments of the Bell Companies and the rights of customers regarding personal information. It complies with the Personal Information Protection and Electronic Documents Act and details how we implement the principles of the Canadian Standards Association (CSA) Code.
The Bell Code of Fair Information Practices applies to the Bell Companies, including Bell Canada, Bell Mobility, Bell TV, Bell Distribution Inc. (i.e., Bell World and Espace Bell stores), as well as the Ontario and Québec operations of Bell Aliant.
You are protected by the rights and safeguards contained in the Code any time you do business with these companies, or with anyone acting as an agent on our behalf.
The Code also governs the behaviour of our employees and agents acting on our behalf.
- All of our employees who have access to personal information are trained to handle it according to the Code.
- All of our employees must review and commit to the Bell Code of Fair Information Practices annually.
- Non-compliance with the Code may result in an employee's disciplinary action, up to and including dismissal.
In addition to the Bell Code of Fair Information Practices, the Bell Companies may also be subject to the requirements of applicable legislation, tariffs and regulations and the orders of any court or other lawful authority.
You can view the full text of the Bell Code of Fair Information Practices online at bell.ca.