Error 021: Please insert your smart card
If you see the error code 021 at the top right-corner of the error message on your TV, try removing and reinserting your SmartCard.
To remove and reinsert your SmartCard:
- Remove the SmartCard located behind a door in the front of the receiver, on left side.
- Wait 15 seconds then reinsert the SmartCard with the arrow facing up and towards the receiver.
- After the card has been reinserted, the receiver restarts and programming should resume.
If the problem persists, or if you can’t find your SmartCard, please contact us for more help at
1 888 759-3474.