The browser version you’re using appears to be out of date. For a better browsing experience and to properly view
all the features of our website, as well as others, please upgrade to the latest version of Internet Explorer.
Federal Navigation
mybell.bell.ca
EN
ON

Select a language

Select a region

Save my selections
Search
Store Locator

Find a store

Search
Login navigation
Log in / Register
Selected search filter All topics

TV Selection:Bell Satellite TV Change my selection now

TV Selection

My TV is showing Error 015: Please standby for the satellite signal

Contact us

Error 015:  Please standby for the satellite signal

If you see the error code 015 at the top-right corner of the error message on your TV (see diagram), please note the following:

015e_error(en)

Are you experiencing bad weather conditions in your region?

Water-heavy clouds, hail, wet snow and freezing rain are the most problematic weather conditions that could affect your signal.

  • If weather conditions are affecting your signal, you may not see a change until the weather has improved.
  • Instead of waiting for the weather to clear, you can visit www.bell.ca/tvonline to watch selected programming on your computer.

If the weather is not the issue, check the following:

  1. Loose/missing connections: Check that the cable coming from the satellite dish is connected to Satellite In on the back of your receiver. Dual tuner receivers need one cable connected to each of the Satellite In spots at the back of your receiver.

     Satellite In

     Dual Tuner

  2. Reset your receiver: Push and hold the POWER button on the front panel for 5 seconds.
  3. Check your power inserter: If you have an HD PVR or multiple receivers on your account, you may have a device called a power inserter (below) to power your satellite installation. Check to ensure it is still plugged into a power outlet.

     Power Inserter

If the weather is not a factor and the connections have been verified, please contact us for further assistance.

Last Updated:04/11/2011

Was this article useful?


We would appreciate suggestions on how we can improve the content on our website.

Please note that we will not respond to the feedback you provide on this form. If you have questions about your service, please click the Contact us button above and select Other ways to contact us.

500 characters left.

My articles Info

"Recently viewed articles" automatically lists pages you view. Click "Save to my articles" on an article page to store it under "Saved articles."

Recently viewed articles

Saved articles