The error code 002 at the top-right corner of the error message on your TV (see diagram) can appear due to various reasons
Are you experiencing bad weather conditions in your region?
If you are, please be patient. Your signal will return shortly.
If the weather is not the issue, check the following:
- Make sure all cables are securely connected.
- Unplug the receiver from your electrical power outlet. Leave it unplugged for 30 seconds and plug it back in. Allow the receiver to restart and re-acquire the signal.
- Remove any splitters that may be installed: splitters cannot be used with your satellite installation. If you need to connect an additional satellite receiver, please contact us.
If weather is not a factor and the connections have been verified, please Contact us for further assistance.