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How to activate my new Bell Satellite TV SmartCard

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How to activate my SmartCard

You recently received a new SmartCard or SmartCards in the mail. Please install and activate your new card as soon as possible to restore your programming. Follow the steps further below

If you have already followed the instructions in the letter accompanying your card and have replaced it in your receiver, you can activate your SmartCard online now.

You may be required to return your old card within 30 days. In such cases, the letter will provide instructions on what to do. In addition to the information you received in the mail, this page offers FAQs and troubleshooting tips.



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4 steps to activating your new card:

  1. Turn on your TV and Bell Satellite TV digital receiver. Please do not remove your SmartCard until you reach the appropriate step in these instructions.
  2. Verify that your receiver has the most current software by accessing the System Information screen with your remote control.
    • Press the MENU button
    • Select 6 for System Set-up
    • Select 1 for Installation
    • Select 3 for System Information
    Confirm that the software version on the System Information screen begins with E6 or V2. If it does not, please turn off your receiver for 30 minutes to let it download the most current software. Return to step 1 and verify the software version again.
  3. Replace the card

    Locate the SmartCard slot on the front, left-hand side of your receiver. Depending on your model, it is either exposed or behind a protective panel.

    • Remove the existing SmartCard from your receiver.
    • Check that the number on the existing SmartCard matches the number identified as the old SmartCard on the letter you received with your package. If your receiver has an empty slot, the old SmartCard number can be found on the System Information screen
    • Insert the new SmartCard (with the bar code facing down, and to the right) into your receiver

    Please repeat these steps for all the SmartCards you received in your package.

  4. Activate the new card
    Once you have installed the new card, activate it online.

Activate your SmartCard




You do not need to do anything else. Allow about 30 minutes before all of your television programming returns. In some rare cases, it may take up to two hours. During this time, you will not be able to view or record programming. Replacing your SmartCard does not erase previously recorded PVR programming or scheduled PVR events.
Please refer to your letter for instructions on what to do with your old card.

Last Updated:22/04/2010

How to activate my SmartCard

You recently received a new SmartCard or SmartCards in the mail. Please install and activate your new card as soon as possible to restore your programming. Follow the steps further below

If you have already followed the instructions in the letter accompanying your card and have replaced it in your receiver, you can activate your SmartCard online now.

You may be required to return your old card within 30 days. In such cases, the letter will provide instructions on what to do. In addition to the information you received in the mail, this page offers FAQs and troubleshooting tips.



branding

4 steps to activating your new card:

  1. Turn on your TV and Bell Satellite TV digital receiver. Please do not remove your SmartCard until you reach the appropriate step in these instructions.
  2. Verify that your receiver has the most current software by accessing the System Information screen with your remote control.
    • Press the MENU button
    • Select 6 for System Set-up
    • Select 1 for Installation
    • Select 3 for System Information
    Confirm that the software version on the System Information screen begins with E6 or V2. If it does not, please turn off your receiver for 30 minutes to let it download the most current software. Return to step 1 and verify the software version again.
  3. Replace the card

    Locate the SmartCard slot on the front, left-hand side of your receiver. Depending on your model, it is either exposed or behind a protective panel.

    • Remove the existing SmartCard from your receiver.
    • Check that the number on the existing SmartCard matches the number identified as the old SmartCard on the letter you received with your package. If your receiver has an empty slot, the old SmartCard number can be found on the System Information screen
    • Insert the new SmartCard (with the bar code facing down, and to the right) into your receiver

    Please repeat these steps for all the SmartCards you received in your package.

  4. Activate the new card
    Once you have installed the new card, activate it online.

Activate your SmartCard




You do not need to do anything else. Allow about 30 minutes before all of your television programming returns. In some rare cases, it may take up to two hours. During this time, you will not be able to view or record programming. Replacing your SmartCard does not erase previously recorded PVR programming or scheduled PVR events.
Please refer to your letter for instructions on what to do with your old card.


Last Update:22/04/2010


FAQs

1. Why do I need to replace my SmartCards?
It's important to replace the SmartCard immediately (except for digital receiver models 6141, 6131, 9241 or 9242) in order to avoid an interruption to your programming.

2. What's a SmartCard?
A SmartCard looks similar to a credit card and is inserted into the slot located on the front panel of your digital receiver.
Some digital receivers have an empty SmartCard slot, but will still require a new SmartCard to decode programming information from our satellites, with the exception of digital receiver models 6141, 6131, 9241 and 9242.

3. Where is the SmartCard located?
On most receivers, the SmartCard is located at the front, on the left. The card fits into a small slot and, depending on your model, is either exposed or behind a protective panel. Some receiver models don't currently have a SmartCard in the slot. If this case applies to you, you just have to insert the new card in the slot.

4. How do I perform the SmartCard replacement and activation?
Follow the step-by-step instructions to install and activate your new SmartCard, enclosed with the letter you received in the mail and/or the instructions found on the activation home page. If you have more than one receiver, the same instructions apply to each.

5. I misplaced the new card you sent. What should I do now?
Please call 1 866 395-9995 to speak to a representative.

6. How long will it take to replace and activate my new SmartCard? When is the best time to perform the swap to ensure I don't miss my favourite programming?
It will take approximately 15-30 minutes for you to replace your new SmartCard, and then from 30 minutes to 2 hours for your programming to return to normal following reactivation. Therefore, we recommend that you replace and activate the card at least 3 hours before your favourite show hits the airwaves.

7. What do I do with the old card?
Please follow the instructions in the letter you received with the new SmartCard, as you may be required to return the old one. In such cases, a return envelope will be included with the letter.

8. I replaced and activated my new SmartCard, but I can't seem to access my programming. What should I do?
Keep in mind that it will take between 30 minutes and 2 hours for your programming to return to normal after you've activated your new SmartCard. If you're experiencing a delay of greater than 2 hours, please go to the activation site, select the receiver with which you're having problems and follow the troubleshooting steps. If you still have issues after completing those steps, call 1 866 395-9995.

9. I have a receiver at my summer cottage and will not be able to replace my SmartCard until next summer. What should I do?
If the receiver at your summer cottage is currently on Temporary Programming Suspension (TPS), you will not receive your new SmartCard in the mail until you reinitiate your service. You'll then be expected to replace your SmartCard as soon as possible.
If your summer cottage account is not on TPS, you'll receive your new SmartCard with no delays. You're expected to replace and activate the SmartCard as soon as you're able to do so.

10. I have a receiver in my basement that I don't use and that isn't on my account. Will I have to replace its SmartCard?
No. Only receivers that are on your account and that are active are subject to the card replacement. However, if you plan on using this receiver in the future, you'll then need to get a new SmartCard.

11. I have a receiver in my garage that is active on my account but that I'm not currently using. Will I need to replace the SmartCard on this receiver?
Yes. All active receivers, whether rented or owned, will be part of the new SmartCard replacement. You'll be sent a new SmartCard for every receiver on your account, whether in use or not, and you'll be required to activate new SmartCards on all receivers.

12. I have installed my new SmartCard. How do I activate it?
Activate it using our online tool.

Last Update:22/04/2010


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