The browser version you’re using appears to be out of date. For a better browsing experience and to properly view
all the features of our website, as well as others, please upgrade to the latest version of Internet Explorer.
Federal Navigation
mybell.bell.ca
EN
ON

Select a language

Select a region

Save my selections
Search
Store Locator

Find a store

Search
Login navigation
Log in / Register
Selected search filter All topics

TV Selection:Bell Satellite TV Change my selection now

TV Selection

I can’t access a channel on my Bell Satellite TV

Contact us

This can happen when a receiver has been unplugged or inactive for a period of time. Follow these steps to reset your receiver and restore your Bell Satellite TV channels.

For models: 3100, 4100, 3200, 5100, 5200, 5800, 5900, 6100, 6131, 6141, 6400, 9200, 9241, 9242 and 9400

  1. Press and hold POWER on your Bell Satellite TV receiver until the green light turns off. Then release.
  2. Wait for instructions on your screen. You should see Attention screen 015.
  3. Check to see the channels are back.
  4. If channels are still unavailable, log into My Bell to use the self-synchronize programming option.

For models 1000, 2700, 3700, 3500, 4500, 4700

  1. Find your receiver's SmartCard on the front of the Bell Satellite TV receiver. Depending on your model, it should be located on the far left and either exposed or behind a plastic cover panel.
  2. Remove the smart card from your receiver and wait until you see the System Information Screen.
  3. Re-insert the smart card. Make sure the bar code is facing down and to the right. An error message will appear on your Bell Satellite TV screen if the smart card is not inserted properly. The green power light on the receiver will blink once and then stay on permanently.
  4. Wait until the signal acquisition process is complete. You should see Attention screen 015 on your TV screen.
  5. Check if the channels are back.
  6. If channels are still unavailable, log into My Bell to use the self-serve synchronize programming option.

Note: You can only use the self-synchronizing option three times a month.

If you are still having difficulty accessing channels you're subscribed to, please contact our technical support at 1 866 353-0334 for further assistance.

Important:

Your account must be active and in good standing (should not be subject to a temporary programming suspension). Your receiver must be connected to the satellite dish and to a power outlet.

Last Updated:22/01/2012

Was this article useful?


We would appreciate suggestions on how we can improve the content on our website.

Please note that we will not respond to the feedback you provide on this form. If you have questions about your service, please click the Contact us button above and select Other ways to contact us.

500 characters left.

My articles Info

"Recently viewed articles" automatically lists pages you view. Click "Save to my articles" on an article page to store it under "Saved articles."

Recently viewed articles

Saved articles