On September 1, 2009, the Canadian Wireless Telecommunications Association (CWTA) announced a new Code of Conduct for the wireless industry. The code applies to established carriers like Bell as well as to new wireless companies. It sets out industry-wide guidelines to help make sure Canadian consumers and small businesses get the highest standards of service and support, and that their rights are safeguarded and concerns addressed.
Bell supports the Code of Conduct and participated in its development. The company’s wireless business practices are in compliance with the code.