A service book contains information that configures how your BlackBerry smartphone interacts with the BlackBerry infrastructure. It also turns on specific services for your BlackBerry smartphone. The selection of service books on your BlackBerry smartphone will vary based on your features.
If you experience issues with sending or receiving emails or if your smartphone is missing certain icons that should be available (e.g. Internet Browser, Facebook), resend the service books to your smartphone.
- Log in to BlackBerry Internet Service
- Under Settings, select Service Books.
- Select Send Service Books.
After a few moments, confirm if your problem is resolved.