1. Ensure the phone is off. If it won't turn off, remove then reinsert the battery.
If the Samsung Galaxy S II HD LTE becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
Last Updated:10/10/2012
2. If the phone still won't start, follow the steps below.
If the Samsung Galaxy S II HD LTE becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
Last Updated:10/10/2012
3. Press and hold the Volume down button, the Volume up button and the Power button. Keep the buttons held down until the Samsung logo appears.
If the Samsung Galaxy S II HD LTE becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
Last Updated:10/10/2012
4. Scroll to wipe data/factory reset by pressing the Volume down button.
If the Samsung Galaxy S II HD LTE becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
Last Updated:10/10/2012
5. Touch Home.
If the Samsung Galaxy S II HD LTE becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
Last Updated:10/10/2012
6. Scroll to Yes -- delete all user data by pressing the Volume down button.
If the Samsung Galaxy S II HD LTE becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
Last Updated:10/10/2012
7. Touch Home.
If the Samsung Galaxy S II HD LTE becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
Last Updated:10/10/2012
8. The phone will now wipe all contents.
If the Samsung Galaxy S II HD LTE becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
Last Updated:10/10/2012
9. Touch Home.
If the Samsung Galaxy S II HD LTE becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
Last Updated:10/10/2012
10. The phone will now reboot to the initial setup screen.
If the Samsung Galaxy S II HD LTE becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
Last Updated:10/10/2012