You can see which network your smartphone is using by checking the on-screen signal indicator. “LTE” appears if you’re connected to the 4G LTE network. “H+” appears if you’re connected to the 4G HSPA+ network.
Here are some reasons you may not be connected to LTE.
You’re on a phone call
If you’re on a call, both voice and data will be delivered over the 4G HSPA+ network, even if you’re within 4G LTE coverage. Once you hang up, the smartphone will switch back to 4G LTE for data service and the signal indicator will show “LTE”. This may take up to 15 seconds.
You’re outside of LTE coverage or near the border of a coverage area
If you’re near the border of a coverage area, the smartphone may pick up HSPA+ coverage instead of LTE coverage. Visit bell.ca/coverage to see where LTE is available.
You’re not using an LTE smartphone or SIM card
You must have a 4G LTE smartphone and Bell 4G LTE SIM card activated on a Voice & Data plan with at least 500 MB of data. If you’re using a smartphone from another service provider, please make sure it can work on the Bell network. See if your smartphone is compatible.
Your connection to the LTE network may vary due to topography, environmental conditions, device type and other factors.
More help and information
If you still can’t connect, please contact us for help.