If your Samsung smartphone isn’t getting any voice or data service at all, you can try the following to troubleshoot the problem.
- Ensure your phone is turned on and fully charged.
- Are you using your smartphone inside a building? If so, the network signal strength may be insufficient. Check the icon on your home screen that shows the number of bars of coverage you have. If coverage is poor, try moving near a window or going outside.
- Make sure your phone isn’t in airplane mode and that all connectivity options are turned on:
To access the Wireless Manager screen:
- Select Start
- Select Settings
- Select the Connections tab
- Select Wireless Manager
- Make sure that Airplane Mode (or Flight Mode) is off and that Phone is on
- Reset your Samsung smartphone. Visit the phones and accessories page and select your phone model to see your user guide for instructions on performing a soft reset.
- Ensure you have the latest software upgrade for your Samsung smartphone.
- Check our coverage maps to ensure you have coverage.
- Does this only occur when you’re roaming? If so, ensure that your Samsung smartphone isn’t set to Home only. The Home only setting prevents your smartphone from selecting another carrier when you roam outside the Bell network. Consult your user guide for information on adjusting this setting.
Note: Disabling Home only will allow roaming on foreign networks. Roaming charges will apply. Learn more about using your smartphone in the U.S. or using your smartphone overseas.
If after following these steps your phone is still not receiving a signal, please contact customer service.