Freezes are often related to the software on the smartphone rather than a defect with the hardware itself. Here are some ways to troubleshoot the problem yourself.
- Reset your Samsung smartphone. Visit the phones and accessories page and select your phone model to see your user guide for instructions on performing a soft reset.
- Ensure you have the latest software update for your Samsung smartphone.
- Confirm that there is enough memory available on your Samsung smartphone. You may need to consult your user guide for instructions on how to do this.
- Remove any unnecessary applications. For instructions, please check your Samsung smartphone user guide.