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My HTC smartphone keeps freezing.

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Freezes are often related to the software on the smartphone rather than a defect with the hardware itself. Here are some ways to troubleshoot the problem yourself.

  1. Reset your HTC smartphone.Visit the phones and accessories page and select your phone model to see your user guide for instructions on performing a soft reset.
  2. Ensure you have the latest software update for your HTC smartphone.
  3. Confirm that there is enough memory available on your HTC smartphone. You may need to consult your user guide for instructions on how to do this.
  4. Remove any unnecessary applications. For instructions on how to do this, please check your HTC smartphone user guide.
  5. If your smartphone continues to freeze, please contact customer service or visit a product assistance centre.

Last Updated:11/04/2010

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