Log in to your BlackBerry Internet Service account and resend your service books. (A service book configures how your BlackBerry smartphone interacts with the BlackBerry infrastructure. It also turns on specific services for your BlackBerry smartphone.)
- When logged into BIS, select Service Books from the left menu
- Click the Send Service Book button. Service Books should be delivered within 5 minutes. When this happens, a confirmation welcome email will appear in your inbox.