If someone tells you they haven’t received an email you sent, try sending an email to your own email address. If you receive your own message, the issue may be with the other person’s email account.
If you’re not receiving email from your Hotmail, MSN, Sympatico or Bell Internet accounts, but are receiving email from other accounts, it’s likely that you need to re-validate your Hotmail, MSN, Sympatico or Bell Internet accounts. For security reasons, these accounts need to be re-validated every 90 days.
Learn more about reconfirming your email account.
If neither of these suggestions solved the problem, try the troubleshooting options in the rest of this article.